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We are were huge fans of Norwegian, but this cruise was nothing like we had experienced in the past. Overall service was horrible, food was mostly over cooked at the majority of restaurants and the staff were consistently untrained. At the lifeboat drill, the fill in person told the room of 200+ to "shut up" or she would "..make everyone get up early the next morning to attend a make-up drill." The irony was that nobody we could hear was talking and as she continued belittling and threatening the room, she clearly made matters worse as people then began to laugh at her ridiculous behavior. On several occasions, the bartenders didn't know how to make drinks, seriously, they told us they had never worked a bar before and the normal staff were in meetings which left us walking them through making cruise basics like a Pina Colada. Things just got worse when we went to specialty restaurants and in two instances after being seated, the staff said they were too busy to take our orders and stated we would have to wait until things slowed down. So we waited for over an hour for food. At the Japanese specialty restaurant, when the food finally came, the server plopped the food down randomly, leaving us to decipher what each dish was and who ordered what. My Mother-in-law ended up with an extremely spicy dish (she doesn't do spicy so she clearly got the wrong dish) and we had to switch plates again. Entertainment was great, very well done and our balcony suite was very nice. We did have a few specialty dining experiences that were wonderful and seeing the Mayan ruins on one of our excursions was fantastic. Overall, I would NOT recommend this cruise. The majority of excursions were expensive and lacked substance, especially their 'island' which included extremely overpriced items for purchase and it was impossible to find a place to sit around the pools or the beach.

Worst Cruise EVER!

Norwegian Escape Cruise Review by agilityone

Trip Details
  • Sail Date: January 2018
  • Destination: Caribbean
  • Cabin Type: Mini-Suite with Balcony
We are were huge fans of Norwegian, but this cruise was nothing like we had experienced in the past. Overall service was horrible, food was mostly over cooked at the majority of restaurants and the staff were consistently untrained.

At the lifeboat drill, the fill in person told the room of 200+ to "shut up" or she would "..make everyone get up early the next morning to attend a make-up drill." The irony was that nobody we could hear was talking and as she continued belittling and threatening the room, she clearly made matters worse as people then began to laugh at her ridiculous behavior.

On several occasions, the bartenders didn't know how to make drinks, seriously, they told us they had never worked a bar before and the normal staff were in meetings which left us walking them through making cruise basics like a Pina Colada.

Things just got worse when we went to specialty restaurants and in two instances after being seated, the staff said they were too busy to take our orders and stated we would have to wait until things slowed down. So we waited for over an hour for food. At the Japanese specialty restaurant, when the food finally came, the server plopped the food down randomly, leaving us to decipher what each dish was and who ordered what. My Mother-in-law ended up with an extremely spicy dish (she doesn't do spicy so she clearly got the wrong dish) and we had to switch plates again.

Entertainment was great, very well done and our balcony suite was very nice. We did have a few specialty dining experiences that were wonderful and seeing the Mayan ruins on one of our excursions was fantastic.

Overall, I would NOT recommend this cruise. The majority of excursions were expensive and lacked substance, especially their 'island' which included extremely overpriced items for purchase and it was impossible to find a place to sit around the pools or the beach.
agilityone’s Full Rating Summary
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Cabin Review

Mini-Suite with Balcony
Cabin MX
Cabin was great, absolutely no complaints.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins