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We have been on many Tui/Marella cruises and although the cruise was ok we thought the ship was lacking standards of other ships we have been on. We booked a deluxe cabin with floor to ceiling window and paid an extra £500. The Cabin was quite large but extremely basic, the refitted furniture was of poor quality, much like cheap flat pack you can buy anywhere. The bathroom was adequate and although this supposed to be deluxe range, one would expect some toiletries at least, all we got was a piece of soap, one used piece was even left in the shower from the previous occupant !! and a wall shower/shampoo dispenser..unbelievable. The cleanliness of the room was below standard, I had to clean finger marks off handles with a sterile wipe. The whole cabin looked very uninviting with dull features. Food: well this was hit and miss, some days were really quite nice others were dreadful. Entertainment in the main theatre was not as good as we'd had on other Marella ships, somewhat amateurish except for an operatic duo who where amazing. The crew who did the quizzes where really good. Bar staff were very nice and the drinks served were good. We had a very bad experience to finish our holiday. One of our cases was broken into (locked security straps were cut off) this happened between the cases going outside the cabin at midnight and receiving the cases at the airport. The cases are in the care of Tui/Marella during this time, the cases were quick to be processed at the return airport so it is highly unlikely to have happened there, therefore it must have been whilst they were still in the care of Tui/Marella. We reported this when we got home (Feb) with many emails being sent to them, it has taken from then till now (4 months) for them to wash their hands of our complaint, they just don't want to know. Highly unacceptable. We do not recommend this ship and we will not be recommending or travelling withTui/Marella ever again.

Not up to standard

Marella Discovery 2 Cruise Review by Rosie Whawell

2 people found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: Caribbean
We have been on many Tui/Marella cruises and although the cruise was ok we thought the ship was lacking standards of other ships we have been on.

We booked a deluxe cabin with floor to ceiling window and paid an extra £500.

The Cabin was quite large but extremely basic, the refitted furniture was of poor quality, much like cheap flat pack you can buy anywhere. The bathroom was adequate and although this supposed to be deluxe range, one would expect some toiletries at least, all we got was a piece of soap, one used piece was even left in the shower from the previous occupant !! and a wall shower/shampoo dispenser..unbelievable.

The cleanliness of the room was below standard, I had to clean finger marks off handles with a sterile wipe. The whole cabin looked very uninviting with dull features.

Food: well this was hit and miss, some days were really quite nice others were dreadful.

Entertainment in the main theatre was not as good as we'd had on other Marella ships, somewhat amateurish except for an operatic duo who where amazing. The crew who did the quizzes where really good.

Bar staff were very nice and the drinks served were good.

We had a very bad experience to finish our holiday. One of our cases was broken into (locked security straps were cut off) this happened between the cases going outside the cabin at midnight and receiving the cases at the airport. The cases are in the care of Tui/Marella during this time, the cases were quick to be processed at the return airport so it is highly unlikely to have happened there, therefore it must have been whilst they were still in the care of Tui/Marella. We reported this when we got home (Feb) with many emails being sent to them, it has taken from then till now (4 months) for them to wash their hands of our complaint, they just don't want to know. Highly unacceptable. We do not recommend this ship and we will not be recommending or travelling withTui/Marella ever again.
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