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The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only possible exception was breakfast where Carnival staff had nothing to do with boxed cereal, yogurt and some fruits. Toast was dry and cold. Eggs were immersed in oil. Lunch and dinner offerings were either overcooked or smothering in sauces to deguise the lack of taste. The Main Dining Room wasn't much better. Some items such as the Maine lobster tails were inedible. Other offering were old and tired and have been around for years. A new ship should have a new menu. I am left with impression that the Carnival strategy was to make the Lido and Main Dining Room food so bad that it would force guests to eat at the Speciality Restaurants to get a decent meal I would lke somebody to explain to me: to whom Carnival pay VAT in the middle of the Mediterranean Sea? It appears to be another grab on their part. Never before on a cruise ship have I ever experienced such a high degree of rude and indifferent staff. There was very little willingness to offer assistance or answer the simplest of questions. Carnival needs to reimagine loyalty. There was a time when Carnival hosted a reception for past guests with the Captain and officers present. Now it is a bottle of water and drink voucher with conditions; the last of the cruise, after 5pm and not to exceed $9.00. Loyalty shouldn't come with strings attached. Carnival expects my loyalty unconditionally, it should work both ways. Bon voyage Carnival. Never again.

Carnival spares no effort to disappoint

Carnival Horizon Cruise Review by hflight

9 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Mediterranean
  • Cabin Type: Balcony
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment.

The food was cheap, overcooked and boring. The only possible exception was breakfast where Carnival staff had nothing to do with boxed cereal, yogurt and some fruits. Toast was dry and cold. Eggs were immersed in oil. Lunch and dinner offerings were either overcooked or smothering in sauces to deguise the lack of taste.

The Main Dining Room wasn't much better. Some items such as the Maine lobster tails were inedible. Other offering were old and tired and have been around for years. A new ship should have a new menu.

I am left with impression that the Carnival strategy was to make the Lido and Main Dining Room food so bad that it would force guests to eat at the Speciality Restaurants to get a decent meal

I would lke somebody to explain to me: to whom Carnival pay VAT in the middle of the Mediterranean Sea? It appears to be another grab on their part.

Never before on a cruise ship have I ever experienced such a high degree of rude and indifferent staff. There was very little willingness to offer assistance or answer the simplest of questions.

Carnival needs to reimagine loyalty. There was a time when Carnival hosted a reception for past guests with the Captain and officers present. Now it is a bottle of water and drink voucher with conditions; the last of the cruise, after 5pm and not to exceed $9.00. Loyalty shouldn't come with strings attached. Carnival expects my loyalty unconditionally, it should work both ways.

Bon voyage Carnival. Never again.
hflight’s Full Rating Summary
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Cabin Review

Balcony
Cabin 8D 8354
The cabin was fine, typically Carnival. The cabin was clean and the Room Stewart, did a great job.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins