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Frequent cruiser on Star Libra and interested in the new port of call Medan. Disappointing to see the service has deteriorated significantly from previous cruises and the new port of call Medan seem to be poorly planned. The usual good range of food from the restaurants were gone, the service was poor. and the portion served is small. The new port of call Medan is very poorly organised. You have to walk approximately 3 Km from the dock to the arrival hall under the hot sun. This was later remedied by the offer of shuttle bus when they realised that very few passenger took the challenge to walk. The port is hours away from any places of attraction. The gaming room (casino) has been downsized with only few slot machines left which were mainly old and the table games were severely restricted. The opening hours restricted to 2 am closure. With the ship leaving port in the evening the opening time was cut down to 3 hours, hardly worth playing at all. The main reason given was due to lack of staff. The welcoming drinks has been removed and the disembarkation chaotic. Overall a disappointing poor experience.

New Port of Call - Medan

SuperStar Libra Cruise Review by DLiew88

1 person found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Asia
Frequent cruiser on Star Libra and interested in the new port of call Medan. Disappointing to see the service has deteriorated significantly from previous cruises and the new port of call Medan seem to be poorly planned.

The usual good range of food from the restaurants were gone, the service was poor. and the portion served is small.

The new port of call Medan is very poorly organised. You have to walk approximately 3 Km from the dock to the arrival hall under the hot sun. This was later remedied by the offer of shuttle bus when they realised that very few passenger took the challenge to walk. The port is hours away from any places of attraction.

The gaming room (casino) has been downsized with only few slot machines left which were mainly old and the table games were severely restricted. The opening hours restricted to 2 am closure. With the ship leaving port in the evening the opening time was cut down to 3 hours, hardly worth playing at all. The main reason given was due to lack of staff.

The welcoming drinks has been removed and the disembarkation chaotic.

Overall a disappointing poor experience.
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