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I choose Crystal over the years for the magnificent service and standards. I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times. I feel the crew members are lacking motivation and training, their can do spirit from the past is gone, food is fantastic but isn't enough for a premium line, I'm frankly disappointed with the onboard experience and lack of identity crystal have these days.. The upside is that itineraries are very good, casino is very good also but overall I did not leave the ship satisfied this time. I contacted corporate to make some comments and I'm still waiting for a reply (not good). At this time I don't think I will go again, it is time to try the competitors, I have cruised with seabourn once and I think I will try again when the time is right, if not silversea could be a good option.

Poor refurbishment and service

Crystal Symphony Cruise Review by backofficecruising

11 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: South America
  • Cabin Type: Deluxe Stateroom with Verandah
I choose Crystal over the years for the magnificent service and standards.

I know the company for the last 10 years, I have sailed onboard Serenity and Symphony few times.

I feel the crew members are lacking motivation and training, their can do spirit from the past is gone, food is fantastic but isn't enough for a premium line, I'm frankly disappointed with the onboard experience and lack of identity crystal have these days..

The upside is that itineraries are very good, casino is very good also but overall I did not leave the ship satisfied this time.

I contacted corporate to make some comments and I'm still waiting for a reply (not good).

At this time I don't think I will go again, it is time to try the competitors, I have cruised with seabourn once and I think I will try again when the time is right, if not silversea could be a good option.
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Cabin Review

Deluxe Stateroom with Verandah
Cabin A1
I expected more from the latest refurbishment.
Seabreeze Deck Balcony Cabins, Suite Cabins