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We live about 3 1/2 hours from New Orleans, so it is an easy morning over and back home without need for flights and hotels. First time on the Pearl and the crew has been well chosen and well trained. Smiles, greetings by name everywhere, great food, even won a game of BINGO! My daughter and son in law were in an Oceanview right around the corner, but staff helped them with priority luggage tags and disembarkation so we could all get off together without any delay. One of my daughter's bags was missing, but the shore team looked for it everywhere and found it in the wrong area. One could see that they took it seriously and were trying their best to make us happy. Even with the 10 minute delay, we still got out of the parking lot before most people were able to get off the ship. My daughter and I had SPA passes and the first visit, the thermal bath was cold, but it was working by the next day, the first sea day. Unlike NCL ships in the past, there were plenty of heated lounge chairs, and towels and robes were constantly restocked. It was never crowded. My daughter loved the sauna and steam rooms. Suite guests can have breakfast and lunch in Moderno and every single visit we received excellent service. I order bacon, "Not too crispy, please." It was always perfectly done, but not crisp, just the way I like it. The hostess always greeted us by name. I drank some tap water on Roatan (bad choice) and was very sick for about 30 hours, but our butler brought me chicken soup, tea and toast and checked on me a couple of times with sincere concern. Best service ever on NCL. Came home and booked Transatlantic.

Goldilocks would approve: not too big, not too small, just right!

Norwegian Pearl Cruise Review by BillysJean

Trip Details
  • Sail Date: March 2018
  • Destination: Caribbean
  • Cabin Type: Penthouse with Large Balcony
We live about 3 1/2 hours from New Orleans, so it is an easy morning over and back home without need for flights and hotels. First time on the Pearl and the crew has been well chosen and well trained. Smiles, greetings by name everywhere, great food, even won a game of BINGO!

My daughter and son in law were in an Oceanview right around the corner, but staff helped them with priority luggage tags and disembarkation so we could all get off together without any delay. One of my daughter's bags was missing, but the shore team looked for it everywhere and found it in the wrong area. One could see that they took it seriously and were trying their best to make us happy. Even with the 10 minute delay, we still got out of the parking lot before most people were able to get off the ship.

My daughter and I had SPA passes and the first visit, the thermal bath was cold, but it was working by the next day, the first sea day. Unlike NCL ships in the past, there were plenty of heated lounge chairs, and towels and robes were constantly restocked. It was never crowded. My daughter loved the sauna and steam rooms.

Suite guests can have breakfast and lunch in Moderno and every single visit we received excellent service. I order bacon, "Not too crispy, please." It was always perfectly done, but not crisp, just the way I like it. The hostess always greeted us by name.

I drank some tap water on Roatan (bad choice) and was very sick for about 30 hours, but our butler brought me chicken soup, tea and toast and checked on me a couple of times with sincere concern. Best service ever on NCL. Came home and booked Transatlantic.
BillysJean’s Full Rating Summary
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Cabin Review

Penthouse with Large Balcony
Cabin SF 8630
We had an Aft Penthouse, not in the Haven. The ship has been redone in the last year or so and has the newer soft, neutral colors. Everything was in great order. Only thing lacking is movies on demand in the suites which are on some NCL ships. Our butler was happy to bring us movies on DVD.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Salsa & Salsa
    Good food and staff. Host hotel is a bit dated and "balcony" to look at ocean is less than a foot wide.
    View All 88 Salsa & Salsa Reviews
  • Roatan
    Nice views, but shower in changing room had cold water only, no towels, no lockers, and trash everywhere - old wedding table decor, broken fixtures, odd glassware, old pool floats, etc. Waitress brought me some water when I was choking on nacho, but I got very, very sick all night and the next day as it was unsanitary tap water. Sand flies ate up my arms and legs, leaving red splotches all over my body.
    View All 12,811 Roatan Cruise Port Reviews
    View Cruise Critic's Roatan Cruise Port Review