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We just returned from a 7 day cruise and could not be happier to be home. This ship is extremely overcrowded, terrible customer service, less than average food. very noisy and a overall horrible experience. We considered jumping ship (not literally) and flying home from one of the islands. In fact if we did not have a group of people we were cruising with we would have totally flown home from the first point. The service in the main dinning room si brutally slow. Each evening dinner took more than 2.5 hours while our drinks set empty most of the time. We did the unlimited internet package and the internet did not work the entire stay. The wait for the elevators was incredibly long and when you did finally get an elevator you were packed in like sardines. We have been on many cruises with other cruise lines and have never see anything like this. Very unorganized and always a cluster. Disembarking at every port was a zoo. People would hide in the hallways near the exit levels just to avoid the mad unorganized rush. We did not get any sleep the entire trip because of college age kids screaming outside our door every night at 3:00AM. The staff did nothing to intervene the entire trip and told me there was nothing they can do. A very low class experience to say the least. The room square footage always includes the balcony no matter the website states so make sure to subtract the balcony. lll

Absolute terrible experience...

Norwegian Escape Cruise Review by hmcgreevy

2 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Caribbean
  • Cabin Type: Mid-ship Mini-Suite with Balcony
We just returned from a 7 day cruise and could not be happier to be home. This ship is extremely overcrowded, terrible customer service, less than average food. very noisy and a overall horrible experience. We considered jumping ship (not literally) and flying home from one of the islands. In fact if we did not have a group of people we were cruising with we would have totally flown home from the first point. The service in the main dinning room si brutally slow. Each evening dinner took more than 2.5 hours while our drinks set empty most of the time. We did the unlimited internet package and the internet did not work the entire stay. The wait for the elevators was incredibly long and when you did finally get an elevator you were packed in like sardines. We have been on many cruises with other cruise lines and have never see anything like this. Very unorganized and always a cluster. Disembarking at every port was a zoo. People would hide in the hallways near the exit levels just to avoid the mad unorganized rush. We did not get any sleep the entire trip because of college age kids screaming outside our door every night at 3:00AM. The staff did nothing to intervene the entire trip and told me there was nothing they can do. A very low class experience to say the least. The room square footage always includes the balcony no matter the website states so make sure to subtract the balcony. lll
hmcgreevy’s Full Rating Summary
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