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I was interested to see if the hype around the recent dry dock was justified, it was not. Sure the new penthouses are impressive, our request for one of the new penthouse suites prior to the cruise went unanswered by Crystal, yet on the open day there was one available for viewing, very annoying. However, the existing penthouse suite allocated was very comfortable, if a little dated, for my mother and sister. My other sister and myself were on deck five and personally I think these are great value for money, they are the same size as the much more expensive staterooms and missing a balcony isn't an issue, for me anyway. There are only a small number of these, tucked away behind reception, very private and quiet, yet very handy to MDR and one of the bars, also located on deck five. But getting back to the renovations, the new large smart TV's in every stateroom are great, with a huge variety of on demand movies, but where the old tv was there's now an ugly and unfinished "hole", they could have tidied that up way better. The renovated MDR is impressive, much quieter and more sophisticated, many more tables for two and food And service as good as ever, some dishes truly memorable. I felt sorry for the waiters, having to use a tiny device, smaller than a cell phone, to take orders, in the main they mostly got it right. The Starlite Club "reimagining " was no more than new carpet and a recovering of the same old awkward and uncomfortable chairs - a bit of a non event, the room still as tired as previously and easily the most dated public room, especially compared to Palm Court, which I personally think is the most beautiful space on any ship I have been on. Elsewhere the new spaces on the pool deck are good, the old Trident Grill area now extra smart. As usual, the staff were outstanding in all areas, cannot be faulted. Overall, a very enjoyable cruise, up to the usual standard, just don't expect too much from the "extreme makeover"

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Crystal Symphony Cruise Review by Jayoh

6 people found this helpful
Trip Details
I was interested to see if the hype around the recent dry dock was justified, it was not. Sure the new penthouses are impressive, our request for one of the new penthouse suites prior to the cruise went unanswered by Crystal, yet on the open day there was one available for viewing, very annoying. However, the existing penthouse suite allocated was very comfortable, if a little dated, for my mother and sister.

My other sister and myself were on deck five and personally I think these are great value for money, they are the same size as the much more expensive staterooms and missing a balcony isn't an issue, for me anyway. There are only a small number of these, tucked away behind reception, very private and quiet, yet very handy to MDR and one of the bars, also located on deck five.

But getting back to the renovations, the new large smart TV's in every stateroom are great, with a huge variety of on demand movies, but where the old tv was there's now an ugly and unfinished "hole", they could have tidied that up way better.

The renovated MDR is impressive, much quieter and more sophisticated, many more tables for two and food And service as good as ever, some dishes truly memorable. I felt sorry for the waiters, having to use a tiny device, smaller than a cell phone, to take orders, in the main they mostly got it right. The Starlite Club "reimagining " was no more than new carpet and a recovering of the same old awkward and uncomfortable chairs - a bit of a non event, the room still as tired as previously and easily the most dated public room, especially compared to Palm Court, which I personally think is the most beautiful space on any ship I have been on. Elsewhere the new spaces on the pool deck are good, the old Trident Grill area now extra smart.

As usual, the staff were outstanding in all areas, cannot be faulted. Overall, a very enjoyable cruise, up to the usual standard, just don't expect too much from the "extreme makeover"
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Cabin Review

Penthouse Suite with Verandah
Cabin PS 1011
Showing it's age but big, comfortable and very well appointed. Victor the butler was excellent and we used him way more than we thought we would.
Penthouse Deck Suite Cabins