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We have sailed with HAL 3 times previously and enjoyed our cruise. This was different. 10 Day Southern Caribbean. I would say the average age was 85. Public spaces were very crowded. You had to be very careful in not being run over by scooters. I have never been on a cruise with so many rude people and I am not just referring to the older crowd. Pushing around and line jumpers and chaos at the Lido Market. Second to last day of the cruise I checked my account and noticed at $13.50 x 2 charge on my bill for a Hotel Service Fee. I thought I had paid for everything on my cruise up front. Went to the guest services desk and inquired and was advised this was a standard charge. I inquired as to why this was not included in my initial payment up front and that it was my error. They were very dismissive in attitude. Felt like they picked my pocket one last time. Lido Market as previously stated was chaos. Each food station had it's own line. Stand in line get one of what you want, take it to your table, go back get let's say fruit, go back to your table and our first plate is cold. Should have trays available so you can get all of your food at once. Main dining room was adequate. We did go to three of the up charged venues, Caneletto, Tamerin and Pinnacle. Caneletto was disappointing. Certainly not worth the money paid. Tamerin and Pinnacle were excellent. Ports of call were OK. We were in Aruba on Sunday and for the most part everything was closed. All in all my general impression was that the cruise was OK but left feeling that it was not money well spent. Time to try another line.

Disappointed.

Koningsdam Cruise Review by Darrell1

10 people found this helpful
Trip Details
We have sailed with HAL 3 times previously and enjoyed our cruise. This was different. 10 Day Southern Caribbean.

I would say the average age was 85. Public spaces were very crowded. You had to be very careful in not being run over by scooters. I have never been on a cruise with so many rude people and I am not just referring to the older crowd. Pushing around and line jumpers and chaos at the Lido Market.

Second to last day of the cruise I checked my account and noticed at $13.50 x 2 charge on my bill for a Hotel Service Fee. I thought I had paid for everything on my cruise up front. Went to the guest services desk and inquired and was advised this was a standard charge. I inquired as to why this was not included in my initial payment up front and that it was my error. They were very dismissive in attitude. Felt like they picked my pocket one last time.

Lido Market as previously stated was chaos. Each food station had it's own line. Stand in line get one of what you want, take it to your table, go back get let's say fruit, go back to your table and our first plate is cold. Should have trays available so you can get all of your food at once. Main dining room was adequate. We did go to three of the up charged venues, Caneletto, Tamerin and Pinnacle. Caneletto was disappointing. Certainly not worth the money paid. Tamerin and Pinnacle were excellent.

Ports of call were OK. We were in Aruba on Sunday and for the most part everything was closed.

All in all my general impression was that the cruise was OK but left feeling that it was not money well spent. Time to try another line.
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Cabin Review

Verandah Stateroom
Cabin VB 7139
Clean and neat. Love the new technology of the IPTV. Stewards were very nice and helpful.
Sun Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews