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Man.....I miss the good food and chocolate buffet. This is just my opinion, I'm sure others may have had a different and more positive experience. This was my 8th cruise and 4th with Carnival. Now, I have not sailed with Carnival since 2008 and I have noticed some drastic changes and not for the better. I will say that they embarkation and debarkation process was very smooth and everyone was very nice. However, the things in between those processes, much different story. Room was great, comfy, and actually MUCH bigger than I thought it would be. Overall, it seemed like the ship was overstaffed. Longer than normal wait times for drinks at the bar, public areas (especially lido deck and buffet dining area) always dirty with plates and glasses, slow service in the dining room. The ship’s personnel also seemed a lot less personable. I am so used to having bartenders and restaurant servers, getting to know people’s first names and preferences…..not on this cruise. In fact, not any time was I offered a wine list, cocktail selection, or after dinner coffee in the dining room. It was so impersonal as to just get people in and out. The food quality and selection has also gone way downhill. I understand getting rid of the late-night buffet and all that, but sure is nice to have more selection available outside of the normal dining times. One time, after a port day, I overslept a bit and my only option available was pizza and softserve ice-cream. There should be some other options outside of pay options. Doing away with courses on the dining room menu. It was nice to have that staggered offering, without just one menu with a “this is what you have to choose from” type of menu. Not to mention, that the scallop appetizer was like 3 scallops the size of dimes. The lido buffet, seemed like all the proteins were overcooked and not to temp. Lots of dry meat day after day. Let’s just say I had my fill of salads and fruit (on the ship) and street food in ports all week, because much of the food (on the ship) was border line inedible. I also wanted to talk about the internet package. I signed up for the premium package, because it supported Skype. I knew I had an important client meeting, on Tuesday, so I needed this package. I know it stated in the terms, internet service may be slow and unpredictable at times, but long story short it was unpredictable the only day I REALLY needed it. I discussed with the person at the desk and they basically said sorry, nothing we can do about speeds. There were times it was having a hard time simply posting a picture to Facebook. Premium internet package seriously under-delivered and I lost a contract in the process. I guess the lesson learned is don’t try to do business on vacation. BIG highlight of the trip was Dewa, my room steward. Always greeted me with a smile (and by name) and thoroughly enjoyed our morning conversations. He really sets the bar and a prime example of how Carnival used to be. Carnival should seriously look at promoting Dewa to a training position as an inspiration to lead by example.

Carnival just isn't what it was

Carnival Triumph Cruise Review by jaymumma

2 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: Western Caribbean
  • Cabin Type: Interior Upper/Lower
Man.....I miss the good food and chocolate buffet. This is just my opinion, I'm sure others may have had a different and more positive experience.

This was my 8th cruise and 4th with Carnival. Now, I have not sailed with Carnival since 2008 and I have noticed some drastic changes and not for the better. I will say that they embarkation and debarkation process was very smooth and everyone was very nice. However, the things in between those processes, much different story. Room was great, comfy, and actually MUCH bigger than I thought it would be. Overall, it seemed like the ship was overstaffed. Longer than normal wait times for drinks at the bar, public areas (especially lido deck and buffet dining area) always dirty with plates and glasses, slow service in the dining room. The ship’s personnel also seemed a lot less personable. I am so used to having bartenders and restaurant servers, getting to know people’s first names and preferences…..not on this cruise. In fact, not any time was I offered a wine list, cocktail selection, or after dinner coffee in the dining room. It was so impersonal as to just get people in and out. The food quality and selection has also gone way downhill. I understand getting rid of the late-night buffet and all that, but sure is nice to have more selection available outside of the normal dining times. One time, after a port day, I overslept a bit and my only option available was pizza and softserve ice-cream. There should be some other options outside of pay options. Doing away with courses on the dining room menu. It was nice to have that staggered offering, without just one menu with a “this is what you have to choose from” type of menu. Not to mention, that the scallop appetizer was like 3 scallops the size of dimes. The lido buffet, seemed like all the proteins were overcooked and not to temp. Lots of dry meat day after day. Let’s just say I had my fill of salads and fruit (on the ship) and street food in ports all week, because much of the food (on the ship) was border line inedible.

I also wanted to talk about the internet package. I signed up for the premium package, because it supported Skype. I knew I had an important client meeting, on Tuesday, so I needed this package. I know it stated in the terms, internet service may be slow and unpredictable at times, but long story short it was unpredictable the only day I REALLY needed it. I discussed with the person at the desk and they basically said sorry, nothing we can do about speeds. There were times it was having a hard time simply posting a picture to Facebook. Premium internet package seriously under-delivered and I lost a contract in the process. I guess the lesson learned is don’t try to do business on vacation.

BIG highlight of the trip was Dewa, my room steward. Always greeted me with a smile (and by name) and thoroughly enjoyed our morning conversations. He really sets the bar and a prime example of how Carnival used to be. Carnival should seriously look at promoting Dewa to a training position as an inspiration to lead by example.
jaymumma’s Full Rating Summary
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Cabin Review

Interior Upper/Lower
Cabin 1A 2201
Pleasantly surprised how roomy the inside cabin was. First time in an inside and I may be hooked.
Upper Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews