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Past experiences on Crystal have been superb. Symphony has recently been remodeled and things have changed. While it continues to be a very good cruise, there are some very evident changes. As a repeat World Cruiser, my hundreds of days aboard Crystal gives me a basis for comparison. The overall atmosphere is not as friendly. Many of the crew are top notch but the remaining leave much to be desired. The uplifting can-do spirit of the past is gone. Many of the crew look and act exhausted. Service has fallen off too. It is no longer top notch, only acceptable. Longer wait time before being approached to take orders or serve drinks and food is too frequent. The open concept of the dining room works as far as being seated. Then the wait begins. In some cases the noise is so loud that conversation is impossible. This seems to be a problem when the tables are filled with groups of 6 or 8. Adjacent tables for 2 do not have a chance. Entertainment runs the gamut - outstanding to spotty (like filler food). The production performers of dancers and singers continue to excel. Current cruise director, Shane, shines. The cruise hostess, Sarah, and special events director, Jonathan, all excel in their jobs. Food in specialty restaurants is excellent, but the Brazilian steak house is not. Here again, service is sloppy. We served ourselves from the salad/vegetable/bread bar which was good, but did not get the much bragged about meat course until we had finished everything else. Same with dessert - serve yourself but what about the coffee?? Servers are inattentive and understaffed. A good cruise at a hefty price. Perhaps it's time to try a competitor.

Beautiful ship does not indicate beautiful cruise!

Crystal Symphony Cruise Review by bags r packed

18 people found this helpful
Trip Details
Past experiences on Crystal have been superb. Symphony has recently been remodeled and things have changed. While it continues to be a very good cruise, there are some very evident changes. As a repeat World Cruiser, my hundreds of days aboard Crystal gives me a basis for comparison.

The overall atmosphere is not as friendly. Many of the crew are top notch but the remaining leave much to be desired. The uplifting can-do spirit of the past is gone. Many of the crew look and act exhausted. Service has fallen off too. It is no longer top notch, only acceptable. Longer wait time before being approached to take orders or serve drinks and food is too frequent.

The open concept of the dining room works as far as being seated. Then the wait begins. In some cases the noise is so loud that conversation is impossible. This seems to be a problem when the tables are filled with groups of 6 or 8. Adjacent tables for 2 do not have a chance.

Entertainment runs the gamut - outstanding to spotty (like filler food). The production performers of dancers and singers continue to excel. Current cruise director, Shane, shines. The cruise hostess, Sarah, and special events director, Jonathan, all excel in their jobs.

Food in specialty restaurants is excellent, but the Brazilian steak house is not. Here again, service is sloppy. We served ourselves from the salad/vegetable/bread bar which was good, but did not get the much bragged about meat course until we had finished everything else. Same with dessert - serve yourself but what about the coffee?? Servers are inattentive and understaffed.

A good cruise at a hefty price. Perhaps it's time to try a competitor.
bags r packed’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Service
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Cabin Review

Deluxe Stateroom with Verandah
Cabin B2
compact but much storage
Horizon Deck Outside Cabins, Balcony Cabins