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This was supposed to be a trip of a life time, booked over 2 years ago. But its prove to be anything but. We were notified 5 days before departure that "due to a technical issue with the ship's propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots". This meant they cancelled the stop to Puerto Madryn (penguins). We received the princely sum of £131 compensation (trip cost approximately £6000). There was only to be 4 stops on the itinerary anyway. Our first stop was Ushusia and we arrive late so half of our trip to the Beagle Channel and National Park was completed in the dark. Its a shame as the first part was fantastic. Antarctica was amazing. We were then hit by a violent storm and due to "safety reasons" they announced that we would not be stopping at the Falklands. There was no apology, to the fact that we no longer had an opportunity to see penguins close to. I took us 5 1/2 days to limp back to Montevideo passing the cancelled stop Puerto Madryn in glorious sunshine. Celebrity is not prepared to pay any compensation and to show how insensitive they are they mentioned at the end of the letter that the next trip managed to make it to the Falklands. Please be aware that this ship is approx 18 years old and this is not the only problem it has had. There are 3 other ship of this class and all have the potential problem. PLEASE DO YOUR HOMEWORK BEFORE BOOKING.

The most expensive ferry ride in the world

Celebrity Infinity Cruise Review by Joey53

10 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: Antarctica
  • Cabin Type: Deluxe Ocean View with Balcony 2B
This was supposed to be a trip of a life time, booked over 2 years ago.

But its prove to be anything but. We were notified 5 days before departure that "due to a technical issue with the ship's propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots". This meant they cancelled the stop to Puerto Madryn (penguins). We received the princely sum of £131 compensation (trip cost approximately £6000). There was only to be 4 stops on the itinerary anyway.

Our first stop was Ushusia and we arrive late so half of our trip to the Beagle Channel and National Park was completed in the dark. Its a shame as the first part was fantastic.

Antarctica was amazing.

We were then hit by a violent storm and due to "safety reasons" they announced that we would not be stopping at the Falklands. There was no apology, to the fact that we no longer had an opportunity to see penguins close to.

I took us 5 1/2 days to limp back to Montevideo passing the cancelled stop Puerto Madryn in glorious sunshine.

Celebrity is not prepared to pay any compensation and to show how insensitive they are they mentioned at the end of the letter that the next trip managed to make it to the Falklands.

Please be aware that this ship is approx 18 years old and this is not the only problem it has had. There are 3 other ship of this class and all have the potential problem.

PLEASE DO YOUR HOMEWORK BEFORE BOOKING.
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Cabin Review

Deluxe Ocean View with Balcony 2B
Cabin 2B
The ship is 18 years old and the cabin reflects this. There was a funny smell as we entered, so the carpet had to be steam cleaned. The room steward and the house keeping manager were very efficient and resolved the problem swiftly.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews