Celebrity Infinity Cruise Review by Joey53
- Sail Date: February 2018
- Destination: Antarctica
- Cabin Type: Deluxe Ocean View with Balcony 2B
But its prove to be anything but. We were notified 5 days before departure that "due to a technical issue with the ship's propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots". This meant they cancelled the stop to Puerto Madryn (penguins). We received the princely sum of £131 compensation (trip cost approximately £6000). There was only to be 4 stops on the itinerary anyway.
Our first stop was Ushusia and we arrive late so half of our trip to the Beagle Channel and National Park was completed in the dark. Its a shame as the first part was fantastic.
Antarctica was amazing.
We were then hit by a violent storm and due to "safety reasons" they announced that we would not be stopping at the Falklands. There was no apology, to the fact that we no longer had an opportunity to see penguins close to.
I took us 5 1/2 days to limp back to Montevideo passing the cancelled stop Puerto Madryn in glorious sunshine.
Celebrity is not prepared to pay any compensation and to show how insensitive they are they mentioned at the end of the letter that the next trip managed to make it to the Falklands.
Please be aware that this ship is approx 18 years old and this is not the only problem it has had. There are 3 other ship of this class and all have the potential problem.
PLEASE DO YOUR HOMEWORK BEFORE BOOKING.
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