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We chose this cruise because I wanted to cruise Carnival, it was affordable and out of a port of choice. The Carnival Dream is nice enough, about average. Embarkation and debarkation were about average as well, though the porters and available assistance staff were lacking a bit. GREAT SERVICE-- ARTY was a server near the pool. He was one of the highlights of this cruise. Very accommodating and friendly. Some of the best customer service skills on this ship. KADEK - was exceptionally friendly in giving directions. Goran in the Casino-- top notch, fun and friendly. But whatever you choose to do; AVOID the CLOUD 9 SPA Seminars. Many of the seminar host are extremely rude and demeaning if you choose not to purchase. Though we went to the seminars to get more information and were fully aware that it would be a sales pitch of sorts, we were not expecting to be insulted and demeaned. A young arrogant male- We listened to two of his seminars, one on pain relief and another on detoxification and overall health. Both products were of interest after hearing him speak. Pain relief was for Good Feet arch supports and the seminar was interesting but we did not ask for further consultation. Later, he gave another seminar on having a flatter stomach, which turned out to be a 'beneficial algae supplement that detoxed and cleansed'. We also attended that and was interested enough to go to the next step and have a private consult with him. The 30 minute consult took about 4 minutes after he asked my friend if she had been in earlier. When she said yes for the pain seminar the conversation turned to what she thought of the insert demonstration. Then the humiliation started. Her answer to him was that the product was impressive (she had participated in the demonstration) but she could not afford them right now. His entire demeanor changed in an instant. He said "Well if you can't afford them, you can't afford this" speaking of the algae supplements. After a few more berating comments he told us that he had other clients waiting and rushed us out of the room. My friend was in tears. Our last seminar was with a Asian woman. She was an acupuncturist and was going to relieve pain in our "entire body" with natural/ancient medicine. I am a believer in natural healing so we attended the seminar and promptly scheduled a session. It was shocking! There was a health questionnaire and she asked what ailments we had. We each explained our individual problems and she pretended to know what they were. It was explained in simple terms that manipulation of certain body parts would cause great pain. She said she understood and then proceeded with the exact same process on both myself and my friend. It was excruciatingly painful. But that is not the worst of it. She inserted the acupuncture needles (ungloved), left the room and told us to continue moving while she was gone. We were following her direction when we noticed the floor was covered in used acupuncture needles and my friend was BAREFOOT! We counted 37 needles on the floor. Has this person of natural medicine ever heard of blood borne DISEASES?! When she returned we pointed it out; she basically ignored us and the hazard and went on with the sales pitch. After several times of leaving and returning to the room she asked if we would like to schedule another session. We of course said No. And she had the exact same answer that the arrogant man had given us earlier in the week "I have other clients waiting" and rushed us out. We were so shocked. DR. INES- The only saving grace of the spa. She was professional and courteous. She stated her professional medical opinion about the product and how it would benefit each of individually. The incredibly poor customer service is obviously a systemic issue in the CLOUD 9 SPA on the CARNIVAL DREAM. Because the verbiage was so close with these two, one may assume it is part of the Salesman Training for Carnival? While I understand that time is money; there are better ways to end a sales pitch. EXCURSION ACCIDENT- While on a shore excursion booked through Carnival, my friend was accidentally hit in the face by the boat captain. He was pulling an anchor rope when it let go and he elbowed her hard in the jaw. She was hit hard enough that she was knocked into the crowd which prevented a fall and the impact was great enough to cause discomfort and later, swelling. We were a bit surprised when no one from the crew asked if she was OK but we made a point to tell the Captain (as well as other management staff onsite) what had had happened. The boat Captains response was "I think you'll be fine" with no apology whatsoever. CARNIVAL MEDICAL Staff -- A M A Z I N G !! As soon as we returned to the ship we went to medical to have my friends swollen jaw examined. The staff was amazing! Two incredible nurses (didn't catch names), both from South Africa were the best health care professionals that I have seen anywhere in many years. My friend was seen by the on board Doctor and she said the exam was thorough. She was very satisfied with the service she received. We just cannot say enough about how efficient and friendly the medical staff was. OVERALL- I have been on many cruises but this was my friends first. Over the years I have noticed that the staff on various cruise ships have become less and less hospitable. When I first started cruising the employees seemed happy and very friendly. Most seemed to enjoy the work. NOW, The majority appear to hate their jobs. On the CARNIVAL DREAM this time there were almost no smiles, very few chats and not much interaction between staff and cruisers.

Avoid the Cloud 9 Spa Seminars!

Carnival Dream Cruise Review by kcodat

1 person found this helpful
Trip Details
We chose this cruise because I wanted to cruise Carnival, it was affordable and out of a port of choice. The Carnival Dream is nice enough, about average. Embarkation and debarkation were about average as well, though the porters and available assistance staff were lacking a bit.

GREAT SERVICE-- ARTY was a server near the pool. He was one of the highlights of this cruise. Very accommodating and friendly. Some of the best customer service skills on this ship. KADEK - was exceptionally friendly in giving directions. Goran in the Casino-- top notch, fun and friendly.

But whatever you choose to do; AVOID the CLOUD 9 SPA Seminars. Many of the seminar host are extremely rude and demeaning if you choose not to purchase. Though we went to the seminars to get more information and were fully aware that it would be a sales pitch of sorts, we were not expecting to be insulted and demeaned.

A young arrogant male- We listened to two of his seminars, one on pain relief and another on detoxification and overall health. Both products were of interest after hearing him speak. Pain relief was for Good Feet arch supports and the seminar was interesting but we did not ask for further consultation.

Later, he gave another seminar on having a flatter stomach, which turned out to be a 'beneficial algae supplement that detoxed and cleansed'. We also attended that and was interested enough to go to the next step and have a private consult with him. The 30 minute consult took about 4 minutes after he asked my friend if she had been in earlier. When she said yes for the pain seminar the conversation turned to what she thought of the insert demonstration. Then the humiliation started.

Her answer to him was that the product was impressive (she had participated in the demonstration) but she could not afford them right now. His entire demeanor changed in an instant. He said "Well if you can't afford them, you can't afford this" speaking of the algae supplements. After a few more berating comments he told us that he had other clients waiting and rushed us out of the room. My friend was in tears.

Our last seminar was with a Asian woman. She was an acupuncturist and was going to relieve pain in our "entire body" with natural/ancient medicine. I am a believer in natural healing so we attended the seminar and promptly scheduled a session. It was shocking! There was a health questionnaire and she asked what ailments we had. We each explained our individual problems and she pretended to know what they were. It was explained in simple terms that manipulation of certain body parts would cause great pain. She said she understood and then proceeded with the exact same process on both myself and my friend. It was excruciatingly painful. But that is not the worst of it.

She inserted the acupuncture needles (ungloved), left the room and told us to continue moving while she was gone. We were following her direction when we noticed the floor was covered in used acupuncture needles and my friend was BAREFOOT! We counted 37 needles on the floor. Has this person of natural medicine ever heard of blood borne DISEASES?!

When she returned we pointed it out; she basically ignored us and the hazard and went on with the sales pitch. After several times of leaving and returning to the room she asked if we would like to schedule another session. We of course said No. And she had the exact same answer that the arrogant man had given us earlier in the week "I have other clients waiting" and rushed us out. We were so shocked.

DR. INES- The only saving grace of the spa. She was professional and courteous. She stated her professional medical opinion about the product and how it would benefit each of individually.

The incredibly poor customer service is obviously a systemic issue in the CLOUD 9 SPA on the CARNIVAL DREAM. Because the verbiage was so close with these two, one may assume it is part of the Salesman Training for Carnival? While I understand that time is money; there are better ways to end a sales pitch.

EXCURSION ACCIDENT- While on a shore excursion booked through Carnival, my friend was accidentally hit in the face by the boat captain. He was pulling an anchor rope when it let go and he elbowed her hard in the jaw. She was hit hard enough that she was knocked into the crowd which prevented a fall and the impact was great enough to cause discomfort and later, swelling. We were a bit surprised when no one from the crew asked if she was OK but we made a point to tell the Captain (as well as other management staff onsite) what had had happened. The boat Captains response was "I think you'll be fine" with no apology whatsoever.

CARNIVAL MEDICAL Staff -- A M A Z I N G !! As soon as we returned to the ship we went to medical to have my friends swollen jaw examined. The staff was amazing! Two incredible nurses (didn't catch names), both from South Africa were the best health care professionals that I have seen anywhere in many years. My friend was seen by the on board Doctor and she said the exam was thorough. She was very satisfied with the service she received. We just cannot say enough about how efficient and friendly the medical staff was.

OVERALL- I have been on many cruises but this was my friends first. Over the years I have noticed that the staff on various cruise ships have become less and less hospitable. When I first started cruising the employees seemed happy and very friendly. Most seemed to enjoy the work. NOW, The majority appear to hate their jobs. On the CARNIVAL DREAM this time there were almost no smiles, very few chats and not much interaction between staff and cruisers.
kcodat’s Full Rating Summary
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Cabin Review

Interior
Cabin 4B
The cabin was an average Interior cabin. The complaint I had about it was that there were left over hairs in the drawers and closets when we arrived. There were some minor issues like non-working light bulbs and an air vent that had been pulled down and was hanging when we arrived. No major complaints except the cleanliness upon arrival.
Main Deck Inside Cabins, Outside Cabins, Balcony Cabins

Port & Shore Excursion Reviews