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We chose this cruise as our first, and chose Celebrity as my parents had had some good experiences with the cruise line. Our intentions were to view the wildlife of the southern oceans and to visit the Falkland Islands. The first goal of viewing the wildlife was partially met by seeing some whales, seals and albatrosses but only a handful of penguins from a distance. The second goal, to visit the Falklands, was cancelled completely less than 11 hours before an already altered arrival time. We did not even pass close enough to see the islands. The cabin was clean and comfortable however the ensuite had an awful smell for the first two days until a deep clean and a repair to the extractor fan was completed. The second night we were wakened by loud mechanical and fluid noises that went on for several hours. Guest relations onboard found us an alternative cabin for the night and were extremely helpful throughout. Some excellent staff from all over the world were doing an extremely difficult job well. Dining in the Trellis restaurant was mostly to a high standard although the food tended to have too much salt and on occasions the sauces were overly strong such that the flavour of the meat or fish was 'drowned'. Embarkation was efficiently conducted. Onboard lectures were generally of a high standard. The talk on the Falkland Islands held in the theatre the morning before the planned arrival increased our anticipation for possibly the most interesting visit of the cruise, with close up sightings of penguins. The Celebrity theatre hosted some very entertaining evenings that should have satisfied a wide range of tastes. The acrobats and the house band were particularly good. The recreation areas were generally good but the fitness centre equipment had not been adequately maintained. The Public rooms were beginning to show their age but were generally kept clean and comfortable. We enjoyed the comfort and service within Cafe Al Bacio but were disappointed that, having paid extra for the speciality Tea, the ship ran out of our first choice within a week and then a day or two later ran out of our second choice and then the third choice. In addition the Ship totally ran out of Green Tea and granola. At sea on a cruise one can understand running out of some fresh food but to run out of dry provisions demonstrates some seriously bad planning. Even after re-storing ship in Montevideo there were no berries available for afternoon tea, dinner or for breakfast on our final morning. This in spite of Uruguay and Chile being major producers of blueberries which were in season. We were only able to go on one shore excursion. Our arrival time in Ushuaia was put back a further two and half hours which would have meant returning to the ship at 2330 so we had to cancel our trip into the National Park. Our short excursion in Montevideo on the penultimate day of the cruise, was enjoyable and informative. As to value for money, this is a very much more difficult assessment. We did not achieve our goals, or even the modified cruise itinerary, and although the staff were generally of a very high standard they were let down by an over ambitious programme, given the propulsion problems. It should be very well known that the ship needs to calculate its speed/time/distance with a sufficient reserve in speed to account for weather variations. The warnings were evident when the ship arrived in Ushuaia, the first port of call, later than the revised programme time. Celebrity claim the cruise of a lifetime and 'Modern Luxury lives here'. In all honesty I can not recommend Celebrity as I feel that the senior management ashore was disingenuous in dealing with their passengers.

Unacceptable planning for well known propulsion problems

Celebrity Infinity Cruise Review by Icehorse

3 people found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: Antarctica
  • Cabin Type: Inside Stateroom 9
We chose this cruise as our first, and chose Celebrity as my parents had had some good experiences with the cruise line. Our intentions were to view the wildlife of the southern oceans and to visit the Falkland Islands. The first goal of viewing the wildlife was partially met by seeing some whales, seals and albatrosses but only a handful of penguins from a distance. The second goal, to visit the Falklands, was cancelled completely less than 11 hours before an already altered arrival time. We did not even pass close enough to see the islands.

The cabin was clean and comfortable however the ensuite had an awful smell for the first two days until a deep clean and a repair to the extractor fan was completed. The second night we were wakened by loud mechanical and fluid noises that went on for several hours. Guest relations onboard found us an alternative cabin for the night and were extremely helpful throughout. Some excellent staff from all over the world were doing an extremely difficult job well.

Dining in the Trellis restaurant was mostly to a high standard although the food tended to have too much salt and on occasions the sauces were overly strong such that the flavour of the meat or fish was 'drowned'.

Embarkation was efficiently conducted.

Onboard lectures were generally of a high standard. The talk on the Falkland Islands held in the theatre the morning before the planned arrival increased our anticipation for possibly the most interesting visit of the cruise, with close up sightings of penguins.

The Celebrity theatre hosted some very entertaining evenings that should have satisfied a wide range of tastes. The acrobats and the house band were particularly good.

The recreation areas were generally good but the fitness centre equipment had not been adequately maintained.

The Public rooms were beginning to show their age but were generally kept clean and comfortable. We enjoyed the comfort and service within Cafe Al Bacio but were disappointed that, having paid extra for the speciality Tea, the ship ran out of our first choice within a week and then a day or two later ran out of our second choice and then the third choice. In addition the Ship totally ran out of Green Tea and granola. At sea on a cruise one can understand running out of some fresh food but to run out of dry provisions demonstrates some seriously bad planning. Even after re-storing ship in Montevideo there were no berries available for afternoon tea, dinner or for breakfast on our final morning. This in spite of Uruguay and Chile being major producers of blueberries which were in season.

We were only able to go on one shore excursion. Our arrival time in Ushuaia was put back a further two and half hours which would have meant returning to the ship at 2330 so we had to cancel our trip into the National Park. Our short excursion in Montevideo on the penultimate day of the cruise, was enjoyable and informative.

As to value for money, this is a very much more difficult assessment. We did not achieve our goals, or even the modified cruise itinerary, and although the staff were generally of a very high standard they were let down by an over ambitious programme, given the propulsion problems. It should be very well known that the ship needs to calculate its speed/time/distance with a sufficient reserve in speed to account for weather variations. The warnings were evident when the ship arrived in Ushuaia, the first port of call, later than the revised programme time. Celebrity claim the cruise of a lifetime and 'Modern Luxury lives here'. In all honesty I can not recommend Celebrity as I feel that the senior management ashore was disingenuous in dealing with their passengers.
Icehorse’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Inside Stateroom 9
Cabin 09 8101
Adequate fittings and fixtures but let down by poor ventilation. This would put me off booking an internal stateroom in future. Our steward, Matt, was first class and did everything he could to make our stay comfortable.
Deck 11 Inside Cabins, Balcony Cabins