1. Home
  2. Cruise Reviews
  3. Carnival Dream
We chose this cruise two years ago when we were on the Breeze. We always book onboard for the perks and were only on the Breeze because Carnival had cancelled our cruise on the Dream! Only once we spoke with the future cruise booking agent on the Dream we were told that our former booking should have never been cancelled! As a consolation gift they gave us a $25 bar credit (we don't drink) and we didn't figure out until the last day of this cruise that we could have used it all week for specialty coffees! We checked in online as soon as final payment was done and neglected to realize that we needed to select a boarding time! As a result, we ended up having to arrive at the pier 2-2:30 and felt like we missed out on half a day. Our fault I suppose but we still felt like we missed out unnecessarily. We walked on with our luggage (no porters in sight) and went straight to our cabin since it was so late, and yet, no sign of our cabin steward and the room was cleaned but had no card with his name, no rubber cloth to protect the bed from the suitcase, no bottles of water (past guest), no tickets for purchased shore excursions, in fact, there was no card in the phone to show which button would reach which party! My husband pushed a button and got 911 and they got really angry that we didn't have an emergency! When we reached the services desk, we told them our room wasn't ready and within minutes we had a knock on the door. It was our room steward who wanted me to write a note stating that he had made up the room!!! I wrote it and managed to ask for an ice bucket - but in the process he decided what I meant was that I only needed a clean up in the morning and no evening turn down. By now I was not having fun, we had not gotten to eat anything or even hear any music, some cruise!! and it was already time for the muster drill! After 27 cruises, we know how to enjoy a cruise, any cruise, there is no such thing as a bad one, but this one truly tested this belief. I didn't mind him not refilling toilet paper or tissues or leaving the brown box out instead of replacing it in the dispenser, replacing towels even when we left them on the towel bar, etc. We had traditional seating and ended up alone most nights at a table for 5. Then we found out that our table mates (who showed up twice) had been severely ill just prior to boarding, and were still sick that first formal night that they sat at the table with us! They told us this on the second formal night when they once again came to dinner. In general, the food and services on this ship were really not good. I heard that the staff and crew had been transferred to the Vista and that these were people in training. One thing that truly annoyed us was that on the last day of the cruise, the food was finally what we had been hoping for the rest of the week and the entertainment was great as well. It disappointed me to think that they wanted us to like the last day so we'd go home happy... umm.. what about the other 6 days???? So, in spite of this experience, we figured it would be better on the next cruise so we went to book a future cruise booking. Well, it turns out that not only would they not allow us to book out as far as 2020, they don't offer the same perks anymore. The onboard credit has been cut in half and they won't allow you book an open booking, you have to pick a specific cruise. Neither of these conditions will work for us since we already have another cruise booked for 2019 and we don't know exactly which cruise we want for the next year that they won't let us book anyway! I cannot say enough good things about the Mahogany Beach in Honduras!!! The beach is spectacular, the snorkeling very good, the chair rail ride to the beach super nice, and the staff on the beach could not be nicer! They worked seamlessly with one another creating a wonderful, pampering environment for us, the guests! Unfortunately I am afraid it is goodbye to Carnival and we'll just have try some other line for 2020 which is really too bad since there are many things we still truly love about Carnival!

Sad mixed bag

Carnival Dream Cruise Review by enymarsh

3 people found this helpful
Trip Details
We chose this cruise two years ago when we were on the Breeze. We always book onboard for the perks and were only on the Breeze because Carnival had cancelled our cruise on the Dream! Only once we spoke with the future cruise booking agent on the Dream we were told that our former booking should have never been cancelled! As a consolation gift they gave us a $25 bar credit (we don't drink) and we didn't figure out until the last day of this cruise that we could have used it all week for specialty coffees!

We checked in online as soon as final payment was done and neglected to realize that we needed to select a boarding time! As a result, we ended up having to arrive at the pier 2-2:30 and felt like we missed out on half a day. Our fault I suppose but we still felt like we missed out unnecessarily. We walked on with our luggage (no porters in sight) and went straight to our cabin since it was so late, and yet, no sign of our cabin steward and the room was cleaned but had no card with his name, no rubber cloth to protect the bed from the suitcase, no bottles of water (past guest), no tickets for purchased shore excursions, in fact, there was no card in the phone to show which button would reach which party! My husband pushed a button and got 911 and they got really angry that we didn't have an emergency! When we reached the services desk, we told them our room wasn't ready and within minutes we had a knock on the door. It was our room steward who wanted me to write a note stating that he had made up the room!!! I wrote it and managed to ask for an ice bucket - but in the process he decided what I meant was that I only needed a clean up in the morning and no evening turn down. By now I was not having fun, we had not gotten to eat anything or even hear any music, some cruise!! and it was already time for the muster drill!

After 27 cruises, we know how to enjoy a cruise, any cruise, there is no such thing as a bad one, but this one truly tested this belief. I didn't mind him not refilling toilet paper or tissues or leaving the brown box out instead of replacing it in the dispenser, replacing towels even when we left them on the towel bar, etc.

We had traditional seating and ended up alone most nights at a table for 5. Then we found out that our table mates (who showed up twice) had been severely ill just prior to boarding, and were still sick that first formal night that they sat at the table with us! They told us this on the second formal night when they once again came to dinner.

In general, the food and services on this ship were really not good. I heard that the staff and crew had been transferred to the Vista and that these were people in training. One thing that truly annoyed us was that on the last day of the cruise, the food was finally what we had been hoping for the rest of the week and the entertainment was great as well. It disappointed me to think that they wanted us to like the last day so we'd go home happy... umm.. what about the other 6 days????

So, in spite of this experience, we figured it would be better on the next cruise so we went to book a future cruise booking. Well, it turns out that not only would they not allow us to book out as far as 2020, they don't offer the same perks anymore. The onboard credit has been cut in half and they won't allow you book an open booking, you have to pick a specific cruise. Neither of these conditions will work for us since we already have another cruise booked for 2019 and we don't know exactly which cruise we want for the next year that they won't let us book anyway!

I cannot say enough good things about the Mahogany Beach in Honduras!!! The beach is spectacular, the snorkeling very good, the chair rail ride to the beach super nice, and the staff on the beach could not be nicer! They worked seamlessly with one another creating a wonderful, pampering environment for us, the guests!

Unfortunately I am afraid it is goodbye to Carnival and we'll just have try some other line for 2020 which is really too bad since there are many things we still truly love about Carnival!
enymarsh’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Carnival Dream price drops
250,000+ people have entered their email

Cabin Review

Cove Balcony
Cabin 7C 2374
We loved this cabin! The balcony was perfect and the beds were comfortable enough - although our room steward must have forgotten to put them together correctly (no connector) as there was a gap in the middle the whole time! See above for comments about our room steward!
We loved being on deck 2 since we never take elevators and this meant that we got in tons of stairs!!!!
Main Deck Inside Cabins, Outside Cabins, Balcony Cabins

Port & Shore Excursion Reviews