1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
The Cruise from Chile through Patagonia and up to Uruguay ending in Buenos Aires. From start to end our room was dirty and poorly maintained - worst cruise of 15 I have ever experienced. Issues: 1) dirty bed skirt (I didn't want to know what liquid was on it!) 2) rust and hair and dirt in bathroom floor 3) dirty shower curtain 4) dirt behind sofa 5) dirt under bed - laundry bag and dirty bathrobe from prior customers Staff behaviour was that of a party ship for them. Room 6002 is apparently about the Staff party room! We head music til 3 am! There was a smell of smoke in the hall way we were told was staff smoking areas and later found out it was inside the ship! We had a drinks package and did upgrade to the higher level - poor service at the pool area in particular and no bar service during a quiz in the lounge!

Dirty Room and Poor Bar Service

Celebrity Infinity Cruise Review by LizPenney

6 people found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: South America
  • Cabin Type: Ocean View 5
The Cruise from Chile through Patagonia and up to Uruguay ending in Buenos Aires.

From start to end our room was dirty and poorly maintained - worst cruise of 15 I have ever experienced.

Issues:

1) dirty bed skirt (I didn't want to know what liquid was on it!)

2) rust and hair and dirt in bathroom floor

3) dirty shower curtain

4) dirt behind sofa

5) dirt under bed - laundry bag and dirty bathrobe from prior customers

Staff behaviour was that of a party ship for them.

Room 6002 is apparently about the Staff party room! We head music til 3 am!

There was a smell of smoke in the hall way we were told was staff smoking areas and later found out it was inside the ship!

We had a drinks package and did upgrade to the higher level - poor service at the pool area in particular and no bar service during a quiz in the lounge!
LizPenney’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email

Cabin Review

Ocean View 5
Cabin 05 6002
Dirty and in poor condition.
The bed skirt was filthy (first thing I notice but didn't take a pic)
We only pulled out the sofa because we wanted to sit and look at the view
On the last day we found a laundry bag from the prior customers with a dirty bath robe
We weren't even given robes but the ones that were there for the next customers was 1 new clean one and one yellow old one...

Never again on Celebrity!
Deck 3 Inside Cabins, Outside Cabins