Royal Princess Cruise Review by Maidenhead1977
- Sail Date: December 2017
- Destination: Caribbean
Washrooms in high traffic public areas near dining rooms, piazza, theatre, and sanctuary pool were often dirty - paper towels on floor, and often no soap in the soap dispensers. There were often sinks out of order with signs on then indicating "under maintenance". Previous cruises had attendants stationed there during peak periods, but no one was there this time. On embark day there was a hand-washing station at the buffet out of order and there was no staff at the buffet or the dining rooms reminding passengers to wash/sanitize their hands. Considering the Captain announced that there was a flu virus outbreak on board the ship – there was not enough attention given to sanitization/cleaning of these high traffic areas.
2. New Year's Eve
There was a lot of disorganization on NYE and total chaos getting seated into the main dining rooms. There should be some sort of ticket system or pre-designated reservation time because we were told that it would be more than a 2-hour wait for the dining room. Having said that we went to the Crown Grill specialty restaurant and even though we did not have a reservation they found us a table and we had a fantastic dinner with wonderful service! There were lots of options for NYE entertainment with 4 simultaneous parties on board. Piazza balloon drop was really fun! Shout out to server named Roel who entertained passengers by pouring a martini while balancing the glass on his forehead - so entertaining and such a fun person!
We encountered poor service multiple times on this cruise - not at all what we have had on previous Princess cruises. A server tasked with water purchases for guests heading to shore was downright miserable, a server at Crooners bar was very rude to me, dining room staff were not attentive and did not engage with us at all and did not care that our food was cold or that we had waited for so long to receive our meal.The servers at Sanctuary pool and in the Piazza were very focused on clearing away empty glasses, but were not circulating amongst passengers to see if any guest wanted any drinks - this is highly unusual as on previous cruises, the servers were always on hand to take your order and help out with any request. Sanctuary pool area ran out of pool towels every day. Wish that this could have been replenished more often as we had to go to the other pools searching for towels.
Cruise director staff did work hard to provide many activities and were a very energetic, friendly bunch. Music & dancing in the Piazza each evening with great bands! Princess Theater Production "Encore" was great – sets, vocals, and band were top notch. However, would have liked to see more performances from main stage singers and dancers – out of a 10-night cruise they only performed 3 times, and the remaining nights were mostly comedians – which became kind of boring. In past cruises the main stage singers/dancers performed in Princess Theater more often, with comic/magician/guest performers scheduled in the Vista Lounge as supplemental entertainment rather than headliner. Vista Lounge was barely utilized except for Art Auctions which is too bad as it is a great space. We were also very disappointed that there was no Voice of The Sea, or Crew Talent Show – we had that on Coral Princess before and it was fantastic! Main stage show times were late – at 8:15 & 10:15pm and there was often schedule conflicts with other activities – such as Liars Game, Marriage Match game etc. Previous cruises the schedule had the show at 7pm and 9pm – which allowed passengers to attend an 8pm activity such as Comedian in Vista Lounge or Marriage Match Game at Princess Live.
6. Ranjit, William & Ronald
On the 4th evening of the cruise we were seated in Ranjit's section for dinner and his attentive service, friendly personality and positive attitude more than made up for the awful experiences from the previous nights. Ranjit made sure we got all the best dishes on the menu (even brought us ones we didn't order - but he said we had to try it because it was so good). A special thank you to his supervisor Mary-Anne who reserved this table for us for the duration of the cruise and as a result we had a fantastic dining experience. We also commend William and Ronald at Bellini's - always prompt service with a smile and entertaining to watch them mix so many different cocktails.
Overall it was an enjoyable vacation despite the issues we had, and we would book again with Princess but would probably book itineraries on one of the smaller ships (like Coral Princess) as we had outstanding experience there in the past with super staff and service.
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