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We travelled with a family of four, two teenage boys 13 and 15. I’ve been on 5 cruises before this it was my first trip with RC. I’m so torn as I write this review…I worked so hard on my ‘tips and tricks’ I wrote them out for my family before the cruise based on the reviews here and then added to them with my own during the trip. I decided I’m still going to post them as people may find them helpful. And our trip wasn’t all bad, the ship is beautiful, the ports gorgeous, the entertainment the best I’ve seen on a cruise and the food at the specialties amazing. The spa was fantastic too, Drew the manager is an amazing person, don't miss a seminar if he does them on your trip and for treatments ask for Laverne! And our waiter Adonis at the American Grill he was just the kindest soul and excelled at service so…when you put it all together it’s just confusing at best. Here’s some tips; 1. Water stations are everywhere and debatably better than the bottled water, bring a reusable water bottle 2. Bring a highlighter, lanyards and clips for towels – I also saw people stretch T-shirts over the back of their chairs…made them easy to find 3. Prebooking all the shows before the trip was easy/better then lining up, the comedy show was all booked up but getting in on standby was no problem and they added a show in the big theatre the last night. All the shows were amazing no complaints. Cats has always been a fav. You can also book restaurants and shows on your TV in your room once you check in...sadly the RC website is not set up properly for this if you order the 3 night dining package it will still try to charge you the flat fee if you try to reserve a restaurant online before you go so you can't do that unless you want to pay twice for the same thing and then try to get a refund. If it's a free restaurant like the Solarium it's no issue. 4. We bought the 3 night dinning package and would recommend it you get 3 dinners for the price of 2 at specialties as well as 40% off bottles of wine at any restaurant (the my time dining ones too!) We at ate Chops, Giovanni’s and Central Park 150 all amazing food and service 5. The drink package just wasn’t worth it for us with already having the 40% off wine and we also had our kids with us so…but I ran into a lot of young couples that thought it was totally worth it. Sometimes they will bring out a 10 drink card for $80 on day 3. 6. If the Beatlemaniacs are on your cruise don’t miss this event, these Toronto musicians are amazing – Terrance Gowan is in the band 7. The Globe and Atlas pub gets overlooked sometimes I think but they had a musician from Halifax he was so good, I felt like I was in the Irish pub at the New Yorker Hotel in Vegas. 8. Even if you are a night owl get up one day at 6am and walk around the ship while everyone is sleeping, you won’t regret it, you miss so much when it’s busy and it really is an architectural wonder…then watch the sunrise in a cozy wicker loveseat in the solarium, just breathtaking...maybe grab a starbucks first. 9. The hot tub just outside of the solarium is a great place to watch the ship port. It is really interesting the way it backs in to some of the stops and if you’re lucky you may have the hot tub to yourself if it’s early. 10. If the cruise director Tim Conner is still there figure out where he will be each night as that will be the best party for sure. 11. By the car in the promenade there is a little stairway that is easy to miss if there is a lot of people and it is a shortcut to the casino 12. Try to do your daytrips in the morning, so you have a quiet ship to relax on in the afternoon on days you are at port 13. The ATV buggy/snorkeling trip in Cozumel is really fun as is the river tubing in Jamaica...Chukka tours I think. 14. If you miss an event like the belly flop contest it’s often on TV afterwards 15. You’ll get free wifi for five minutes if you download the RC App while onboard 16. Airport transfer from RC is $37.50 per person so it’s a lot less to rent a car if you have more than 2 people, we used Budget and Alamo both have shuttle service. 17. Bring your own luggage off the ship during disembarkation, it’s way easier 18. We paid $3,200 Cdn for an oceanview balcony that sleeps four in the second week of January/2018 – booked 3 weeks before the cruise. We were happy with the room…a bit squishy now that my boys are older but we managed. 14602 does have a larger balcony because it is positioned in the centre of the ship where it curves out a little. The downsides and they are doozies; 1. I sprained my ankle on the first day on the zipline, I asked the staff to repeat instructions and could not understand what he was saying he was rushed to get me out, so needless to say I landed wrong and got a sprain. Still not sure but I think it's two steps on yellow and then jump on green. Nothing like how to stop on other ziplines at all where you have a glove or there's a bumper, I wish they'd just add bumper. I read online about other similar experiences on the zipline, mine was not the first ankle to be sprained. So by the 3rd day of it still in pain I went to the medical office to get a tensor band where I found it full because there was a 2. Massive outbreak of norovirus – ship was on high alert – everything was being super scrubbed down, no fruit at bars, most staff wearing plastic gloves etc. people throwing up everywhere. Many were quarantined and walked off the ship. From the review it sounds like it's been there for few weeks. However, trying to stop norovirus is like trying to stop a flu outbreak in an office...sadly impossible and not RC's fault they did their best. 3. The aquapark in Labadee, Haiti has a scuba instructor not a real life guard – this is not acceptable…a TON of accidents happen here with people being airlifted out. I would not let my children in that park without several real lifeguards attending and I would still stay on the dock and watch them or go with them. I was mortified at how many parents thought this was a babysitting event. I used to be a lifeguard and I watched my 13 year old son like a hawk there and he was impossible to track from one angle you need several guards…it’s just not safe. 4. The ships staff was overwhelmed and grumpy, not all but many – I’d say 60% typically this is a middle management problem as we saw several frontline staff being berated by management. Also was mortified at the behaviour of some of the guests. I actually saw a lady get upset at the ice-cream parlour staff because they ‘haven’t had my ice cream flavour 2 nights in a row’ while we were at sea. The front-line staff really gets it from both ends…however…customer service should not falter…it’s a big problem with RC from the reviews I’ve read, I hope they find a way to fix it. The only way I can describe it is if you tried to chat with some staff (not all) they’d automatically jump into defence mode…for no reason…that’s typically due to always being berated from guests to management, not a great way to be treated…yet also not an excuse for rude service. 5. The ‘next cruise’ sales well wow. I went to try to book for next year on Symphony or Harmony and the discount was terrible, the guy (Chris) was dismissive and couldn’t wait to end the conversation. He did not want to offer any info about the ships or just general pricing. He was however, really excited about the two men who wanted to book with him tomorrow and kept winking at them…have not seen sales tactics quite like that before…needless to say we left without booking and I’m not sure I’d book with RC again based on the overall experience. 6. I complained to them on Twitter and received the equivalent of a digital shrug. Albeit a polite one. Maybe they will look into things but I really didn’t get any sense of accountability. I suppose they are well aware we signed all the waivers. 7. A week after the cruise I learned from a physiotherapist that my progressively sore neck is whiplash from the zipline so I am now also receiving treatment for that as well as my sprained ankle. 8. We had 11 foot waves at sea so it was rocky, some people were sea sick. Apparently that ship has seen 40 foot waves! I'm ok with waves but if the motion bothers you, you may want to bring some gravol, etc. Having said all this my biggest regret is not being able to dance until a little bit the last night due to my ankle…I really did try to enjoy myself. It was just hard while limping around and watching people being sick & grumpy. Anyways, this was my unique experience on Oasis of the Seas I hope yours is better.

Sprained Ankle and Norovirus

Oasis of the Seas Cruise Review by Jen1010

5 people found this helpful
Trip Details
We travelled with a family of four, two teenage boys 13 and 15. I’ve been on 5 cruises before this it was my first trip with RC.

I’m so torn as I write this review…I worked so hard on my ‘tips and tricks’ I wrote them out for my family before the cruise based on the reviews here and then added to them with my own during the trip. I decided I’m still going to post them as people may find them helpful. And our trip wasn’t all bad, the ship is beautiful, the ports gorgeous, the entertainment the best I’ve seen on a cruise and the food at the specialties amazing. The spa was fantastic too, Drew the manager is an amazing person, don't miss a seminar if he does them on your trip and for treatments ask for Laverne! And our waiter Adonis at the American Grill he was just the kindest soul and excelled at service so…when you put it all together it’s just confusing at best.

Here’s some tips;

1. Water stations are everywhere and debatably better than the bottled water, bring a reusable water bottle

2. Bring a highlighter, lanyards and clips for towels – I also saw people stretch T-shirts over the back of their chairs…made them easy to find

3. Prebooking all the shows before the trip was easy/better then lining up, the comedy show was all booked up but getting in on standby was no problem and they added a show in the big theatre the last night. All the shows were amazing no complaints. Cats has always been a fav. You can also book restaurants and shows on your TV in your room once you check in...sadly the RC website is not set up properly for this if you order the 3 night dining package it will still try to charge you the flat fee if you try to reserve a restaurant online before you go so you can't do that unless you want to pay twice for the same thing and then try to get a refund. If it's a free restaurant like the Solarium it's no issue.

4. We bought the 3 night dinning package and would recommend it you get 3 dinners for the price of 2 at specialties as well as 40% off bottles of wine at any restaurant (the my time dining ones too!) We at ate Chops, Giovanni’s and Central Park 150 all amazing food and service

5. The drink package just wasn’t worth it for us with already having the 40% off wine and we also had our kids with us so…but I ran into a lot of young couples that thought it was totally worth it. Sometimes they will bring out a 10 drink card for $80 on day 3.

6. If the Beatlemaniacs are on your cruise don’t miss this event, these Toronto musicians are amazing – Terrance Gowan is in the band

7. The Globe and Atlas pub gets overlooked sometimes I think but they had a musician from Halifax he was so good, I felt like I was in the Irish pub at the New Yorker Hotel in Vegas.

8. Even if you are a night owl get up one day at 6am and walk around the ship while everyone is sleeping, you won’t regret it, you miss so much when it’s busy and it really is an architectural wonder…then watch the sunrise in a cozy wicker loveseat in the solarium, just breathtaking...maybe grab a starbucks first.

9. The hot tub just outside of the solarium is a great place to watch the ship port. It is really interesting the way it backs in to some of the stops and if you’re lucky you may have the hot tub to yourself if it’s early.

10. If the cruise director Tim Conner is still there figure out where he will be each night as that will be the best party for sure.

11. By the car in the promenade there is a little stairway that is easy to miss if there is a lot of people and it is a shortcut to the casino

12. Try to do your daytrips in the morning, so you have a quiet ship to relax on in the afternoon on days you are at port

13. The ATV buggy/snorkeling trip in Cozumel is really fun as is the river tubing in Jamaica...Chukka tours I think.

14. If you miss an event like the belly flop contest it’s often on TV afterwards

15. You’ll get free wifi for five minutes if you download the RC App while onboard

16. Airport transfer from RC is $37.50 per person so it’s a lot less to rent a car if you have more than 2 people, we used Budget and Alamo both have shuttle service.

17. Bring your own luggage off the ship during disembarkation, it’s way easier

18. We paid $3,200 Cdn for an oceanview balcony that sleeps four in the second week of January/2018 – booked 3 weeks before the cruise. We were happy with the room…a bit squishy now that my boys are older but we managed. 14602 does have a larger balcony because it is positioned in the centre of the ship where it curves out a little.

The downsides and they are doozies;

1. I sprained my ankle on the first day on the zipline, I asked the staff to repeat instructions and could not understand what he was saying he was rushed to get me out, so needless to say I landed wrong and got a sprain. Still not sure but I think it's two steps on yellow and then jump on green. Nothing like how to stop on other ziplines at all where you have a glove or there's a bumper, I wish they'd just add bumper. I read online about other similar experiences on the zipline, mine was not the first ankle to be sprained. So by the 3rd day of it still in pain I went to the medical office to get a tensor band where I found it full because there was a

2. Massive outbreak of norovirus – ship was on high alert – everything was being super scrubbed down, no fruit at bars, most staff wearing plastic gloves etc. people throwing up everywhere. Many were quarantined and walked off the ship. From the review it sounds like it's been there for few weeks. However, trying to stop norovirus is like trying to stop a flu outbreak in an office...sadly impossible and not RC's fault they did their best.

3. The aquapark in Labadee, Haiti has a scuba instructor not a real life guard – this is not acceptable…a TON of accidents happen here with people being airlifted out. I would not let my children in that park without several real lifeguards attending and I would still stay on the dock and watch them or go with them. I was mortified at how many parents thought this was a babysitting event. I used to be a lifeguard and I watched my 13 year old son like a hawk there and he was impossible to track from one angle you need several guards…it’s just not safe.

4. The ships staff was overwhelmed and grumpy, not all but many – I’d say 60% typically this is a middle management problem as we saw several frontline staff being berated by management. Also was mortified at the behaviour of some of the guests. I actually saw a lady get upset at the ice-cream parlour staff because they ‘haven’t had my ice cream flavour 2 nights in a row’ while we were at sea. The front-line staff really gets it from both ends…however…customer service should not falter…it’s a big problem with RC from the reviews I’ve read, I hope they find a way to fix it. The only way I can describe it is if you tried to chat with some staff (not all) they’d automatically jump into defence mode…for no reason…that’s typically due to always being berated from guests to management, not a great way to be treated…yet also not an excuse for rude service.

5. The ‘next cruise’ sales well wow. I went to try to book for next year on Symphony or Harmony and the discount was terrible, the guy (Chris) was dismissive and couldn’t wait to end the conversation. He did not want to offer any info about the ships or just general pricing. He was however, really excited about the two men who wanted to book with him tomorrow and kept winking at them…have not seen sales tactics quite like that before…needless to say we left without booking and I’m not sure I’d book with RC again based on the overall experience.

6. I complained to them on Twitter and received the equivalent of a digital shrug. Albeit a polite one. Maybe they will look into things but I really didn’t get any sense of accountability. I suppose they are well aware we signed all the waivers.

7. A week after the cruise I learned from a physiotherapist that my progressively sore neck is whiplash from the zipline so I am now also receiving treatment for that as well as my sprained ankle.

8. We had 11 foot waves at sea so it was rocky, some people were sea sick. Apparently that ship has seen 40 foot waves! I'm ok with waves but if the motion bothers you, you may want to bring some gravol, etc.

Having said all this my biggest regret is not being able to dance until a little bit the last night due to my ankle…I really did try to enjoy myself. It was just hard while limping around and watching people being sick & grumpy.

Anyways, this was my unique experience on Oasis of the Seas I hope yours is better.
Jen1010’s Full Rating Summary
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Cabin Review

Cabin 14602
A bit squishy for a family of four if your kids are over ten years old but manageable and kept really clean.
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