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The Royal Princess is a beautiful ship and the Christmas decorations were lovely. We enjoyed the entertainment and the New Years Celebrations. This cruise went to islands we had not visited before and we found them interesting except for Princess Cays as we have stopped there three times in the last 18 months. We booked the cruise with a guaranteed cabin and we won't do that again. We paid for a balcony and requested the front section but ended up in Marina 610. We tried to have the cabin assignment changed as soon as it was assigned but we were told guarantee assignments cannot be changed. The cabin was under the Horizon Court but we did not hear any noise as others have complained. Unfortunately, the cabin vibrated constantly from the engines. We also had more motion because our cabin was on deck 15. The Dining Service was disappointing. We have been on the Royal before and the Dining Service had declined. Service was very slow and it often took 2.5 to 3 hours to serve dinner for a table of 6. Food was served cold several times, but we ate it anyway as we were tired of waiting. We would ask for coffee with dessert and it would not arrive until we were leaving if at all. The menu choices had changed and were disappointing. We tried to order one of our favorite entrees with 24 hours notice but the chef refused our request. We had anytime dining and everyone agreed the service was slow. We wondered if it is because they Princess is focusing on their new Club Class and have cut the service/help in the main dining rooms.

Beautiful ship, Great Itinerary, Disappointing Service

Royal Princess Cruise Review by suzmca

1 person found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Caribbean
  • Cabin Type: Balcony
The Royal Princess is a beautiful ship and the Christmas decorations were lovely. We enjoyed the entertainment and the New Years Celebrations. This cruise went to islands we had not visited before and we found them interesting except for Princess Cays as we have stopped there three times in the last 18 months.

We booked the cruise with a guaranteed cabin and we won't do that again. We paid for a balcony and requested the front section but ended up in Marina 610. We tried to have the cabin assignment changed as soon as it was assigned but we were told guarantee assignments cannot be changed. The cabin was under the Horizon Court but we did not hear any noise as others have complained. Unfortunately, the cabin vibrated constantly from the engines. We also had more motion because our cabin was on deck 15.

The Dining Service was disappointing. We have been on the Royal before and the Dining Service had declined. Service was very slow and it often took 2.5 to 3 hours to serve dinner for a table of 6. Food was served cold several times, but we ate it anyway as we were tired of waiting. We would ask for coffee with dessert and it would not arrive until we were leaving if at all. The menu choices had changed and were disappointing. We tried to order one of our favorite entrees with 24 hours notice but the chef refused our request. We had anytime dining and everyone agreed the service was slow. We wondered if it is because they Princess is focusing on their new Club Class and have cut the service/help in the main dining rooms.
suzmca’s Full Rating Summary
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Cabin Review

Balcony
Cabin BD M610
Marina 610 is under the Horizon court in the back of the ship. We did not hear any noise from the buffet above us but our cabin vibrated constantly from the engines. Because we were on deck 15, we felt a lot of swaying motion on rough sea days.
Riviera Deck Inside Cabins, Balcony Cabins, Suite Cabins