This was without doubt the worst "Holiday" I have ever had - sadly it was my first cruise. We were kept hanging about at Southampton until 4pm (no reason of the delay given). Straight to Cabin and to use the Loo - NOT WORKING! This was just the very start of all the problems this "CRUISE SHIP" was having... Lifts were out of order or being used by workmen and all their Clobber. Walk and Gangways blocked again by workmen ,ladders, paint, tools ,cables and the most disgusting smell of CELLULOSE THINNERS everywhere, inside outside where ever you went. Awful smells of Diesel on some decks and toilet smells on others. Complaints made to onboard customer services were met with "WE will inform maintenance". Wifi and some television packages not working. Deck 8 out of action as it was filled with Boxes and Packaging plus NO POOL FACILITIES. Tried to get to the Observatory but NO - workmen were taking Sun beds from the deck and stacking them in the numerous empty cabins on Deck 8 - they were blocking/cluttering the walk ways and exits (fire Hazard) We are given a £75 on board credit re loss of pool on a use it or lose it basic - this i feel was totally immoral we paid cash for our holidays and therefore it should have been re credited to our accounts. These points were put to Fred Olsen's On Board Customer Complaints - she assured all would be well when we got to Madeira....Well absolutely nothing changed - even the Comedians were making jokes about the toilets smells etc etc . We now have one pool in action - Great but who wants to sunbath/swim with all these workmen plodding about with Tiles, Cement, noise of tile cutters cables cellulose thinners paint - How in heavens name can you relax with all that going on around you??? By the end of this "Cruise "many people were ill with sore throats, chesty coughs etc. - I wonder why??? Final day whilst waiting to be transported to the airport we were on Deck 8 with people who were continuing the Cruise Sunbathing and swimming- STILL many workmen there including one using an OXY ACETYLENE TORCH -THIS SURELY HAD TO BE A BREACH OF HEALTH AND SAFETY??? This ship should never have left Dry Dock. We the passengers ( or perhaps we were just Cargo??) should have been refunded our money or the cruise re scheduled - the £75 was an INSULT FOR WHAT WE HAD TO PUT UP WITH ON THIS MOCKERY OF A CRUISE!! Yes I and many others have complained to Fred Olsen. But I have been told Good Luck - they are really not interested in complaints - they are a law unto themselves!! The flight back to Gatwick was like a sick bay with a great quantity of people coughing sneezing and snivelling after their so called "Healthy Holiday"

A HEALTH HAZARD

Braemar Cruise Review by gonanniego

21 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Caribbean
  • Cabin Type: Twin Inside
This was without doubt the worst "Holiday" I have ever had - sadly it was my first cruise.

We were kept hanging about at Southampton until 4pm (no reason of the delay given).

Straight to Cabin and to use the Loo - NOT WORKING!

This was just the very start of all the problems this "CRUISE SHIP" was having...

Lifts were out of order or being used by workmen and all their Clobber. Walk and Gangways blocked again by workmen ,ladders, paint, tools ,cables and the most disgusting smell of CELLULOSE THINNERS everywhere, inside outside where ever you went.

Awful smells of Diesel on some decks and toilet smells on others. Complaints made to onboard customer services were met with "WE will inform maintenance".

Wifi and some television packages not working.

Deck 8 out of action as it was filled with Boxes and Packaging plus NO POOL FACILITIES.

Tried to get to the Observatory but NO - workmen were taking Sun beds from the deck and stacking them in the numerous empty cabins on Deck 8 - they were blocking/cluttering the walk ways and exits (fire Hazard)

We are given a £75 on board credit re loss of pool on a use it or lose it basic - this i feel was totally immoral we paid cash for our holidays and therefore it should have been re credited to our accounts.

These points were put to Fred Olsen's On Board Customer Complaints - she assured all would be well when we got to Madeira....Well absolutely nothing changed - even the Comedians were making jokes about the toilets smells etc etc .

We now have one pool in action - Great but who wants to sunbath/swim with all these workmen plodding about with Tiles, Cement, noise of tile cutters cables cellulose thinners paint - How in heavens name can you relax with all that going on around you???

By the end of this "Cruise "many people were ill with sore throats, chesty coughs etc. - I wonder why???

Final day whilst waiting to be transported to the airport we were on Deck 8 with people who were continuing the Cruise Sunbathing and swimming- STILL many workmen there including one using an OXY ACETYLENE TORCH -THIS SURELY HAD TO BE A BREACH OF HEALTH AND SAFETY???

This ship should never have left Dry Dock. We the passengers ( or perhaps we were just Cargo??) should have been refunded our money or the cruise re scheduled - the £75 was an INSULT FOR WHAT WE HAD TO PUT UP WITH ON THIS MOCKERY OF A CRUISE!!

Yes I and many others have complained to Fred Olsen. But I have been told Good Luck - they are really not interested in complaints - they are a law unto themselves!!

The flight back to Gatwick was like a sick bay with a great quantity of people coughing sneezing and snivelling after their so called "Healthy Holiday"
gonanniego’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Braemar price drops
250,000+ people have entered their email

Cabin Review

Twin Inside
Cabin H 4063
Cabin was very clean with lovely bed lined and towels. Fortunately I was alone otherwise it would have been far too cramped.
  Braemar Deck Plans