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I have never been the one to post complaints about services or companies, but I want to inform people about the truth behind the Norwegian Cruise Line. On December 23-30th my family and I boarded the Norwegian Escape. We were having a great time, especially when arriving to Grand Cayman. I would totally recommend going to see the turtle excursion for all turtle lovers. This excursion was definitely the highlight of my trip! However, the enjoyment came to a halting stop on the last stop of the cruise, Great Stirrup Cay, when the neglect of the lifeguards almost cost my dad his life. My dad and I had had just arrived to the island looking for a full day of adventures starting with snorkelling. I had gotten out of the water due to the current being so strong. There were no signs anywhere indicating "At your own risk", but there were lifeguards on duty. There was a lifeguard on the rocks (indicated in the first picture). After getting out, I decided to go lay down in the sun for a little bit, until I heard a few teenagers walking by. One had said: "I can't believe I laughed at that man drowning" as the rest of them laughed. My dad is a very strong swimmer and was raised in Croatia therefore the ocean is apart of him. A few years back he had an episode where he was also snorkelling and he had panicked and lost his breath. After hearing what that teenager had said, I got up to look for my dad just to make sure he was ok. As I was walking by the rocks (where the lifeguard was located), I heard a lady calling my name. I turned around and saw her running towards me with my dads snorkels in her hands. I automatically thought of the worst. She had reassured me that he was okay but I needed to go to medical as soon as possible because my dad had drowned and was not breathing. When arriving to medical, I saw my dad hooked up to many different types of machines. I had went to hold his hand, when the doctor told me he was in critical condition therefore I was not able to touch him for his own safety. During this time, my mom was no where to be found, therefore I was alone. I ran back to the entrance/security of the island, crying and asking for the man to call the ship in order to locate my mom. I had waited about 10 minutes until I gave up and ran back to find her on my own. I had told multiple Norwegian employees that my dad was in medical and I needed help finding my mom, although no one seemed to care. Eventually a man who worked on the island was concerned for me and took me on the ATV to find her. She was no where to be found. Eventually I ran back to the medical where my dad was being transported back to the Medical Centre on the Cruise ship. When arriving there they had told my dad he had to sign a bunch of papers in order to be helped. He obviously was in need of immediate treatment therefore he had signed. Hours later my dad was discharged from the cruise hospital with a outstanding bill fee of $5,189.55. I had asked my dad how it all happened, he told me that he remembers waving at the lifeguard, who ignored him, then screaming for the lifeguard, who ignored him again. He was screaming for his life and everyone thought it was a joke. My dad told me he knew this was it and no one would save him. He was 20 feet deep and 200 feet out in the water, when two kids had found him and tried bringing him back. Two men had brought him out of the water when they called for medical. No lifeguard had helped him through it all. Isn't that their job? There was no type of sympathy for my dad shown by any crew member. Through it all, no crew member had came to the stateroom or even called to see how he was doing. Absolutely nothing was done for him through it all even considering this all happened on THEIR island under their "lifeguards" supervision. My dad has never been someone to want sympathy, but you would think they would put in at least a little effort because this all could have been avoided if the lifeguard was doing his job. Nothing was offered to my dad except for his medical bill that we had to pay upfront. When I had spoke to guest services, she had absolutely no sympathy towards my dad. When I asked to speak to a manager she had told me he was not available. When I came back in the morning, she had told me he was still unavailable. He's on the ship somewhere isn't he? MY DAD ALMOST DROWNED UNDER THEIR SUPERVISION, how could I not speak to a manager? My dad is the strongest man I know, and will fight through any sort of pain. Seeing him not being able to walk on his own and being so weak was the absolute worst feeling I have ever felt. I have never seen him the way he was, therefore I knew he was not ok. My parents are considered to be "Loyal customers" therefore they are gold members to the Norwegian Cruise Line. I can garauntee you, we will NEVER be back or dealing with the Norwegian Cruise Line ever again. The trip was going well, until I truly saw the real side of the Norwegian Nightmare.

Norwegian Nightmare

Norwegian Escape Cruise Review by vhebecker

9 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Western Caribbean
  • Cabin Type: Balcony Stateroom
I have never been the one to post complaints about services or companies, but I want to inform people about the truth behind the Norwegian Cruise Line.

On December 23-30th my family and I boarded the Norwegian Escape. We were having a great time, especially when arriving to Grand Cayman. I would totally recommend going to see the turtle excursion for all turtle lovers. This excursion was definitely the highlight of my trip!

However, the enjoyment came to a halting stop on the last stop of the cruise, Great Stirrup Cay, when the neglect of the lifeguards almost cost my dad his life.

My dad and I had had just arrived to the island looking for a full day of adventures starting with snorkelling. I had gotten out of the water due to the current being so strong. There were no signs anywhere indicating "At your own risk", but there were lifeguards on duty. There was a lifeguard on the rocks (indicated in the first picture).

After getting out, I decided to go lay down in the sun for a little bit, until I heard a few teenagers walking by. One had said: "I can't believe I laughed at that man drowning" as the rest of them laughed. My dad is a very strong swimmer and was raised in Croatia therefore the ocean is apart of him. A few years back he had an episode where he was also snorkelling and he had panicked and lost his breath.

After hearing what that teenager had said, I got up to look for my dad just to make sure he was ok. As I was walking by the rocks (where the lifeguard was located), I heard a lady calling my name. I turned around and saw her running towards me with my dads snorkels in her hands. I automatically thought of the worst. She had reassured me that he was okay but I needed to go to medical as soon as possible because my dad had drowned and was not breathing.

When arriving to medical, I saw my dad hooked up to many different types of machines. I had went to hold his hand, when the doctor told me he was in critical condition therefore I was not able to touch him for his own safety. During this time, my mom was no where to be found, therefore I was alone. I ran back to the entrance/security of the island, crying and asking for the man to call the ship in order to locate my mom.

I had waited about 10 minutes until I gave up and ran back to find her on my own. I had told multiple Norwegian employees that my dad was in medical and I needed help finding my mom, although no one seemed to care. Eventually a man who worked on the island was concerned for me and took me on the ATV to find her. She was no where to be found.

Eventually I ran back to the medical where my dad was being transported back to the Medical Centre on the Cruise ship. When arriving there they had told my dad he had to sign a bunch of papers in order to be helped. He obviously was in need of immediate treatment therefore he had signed. Hours later my dad was discharged from the cruise hospital with a outstanding bill fee of $5,189.55.

I had asked my dad how it all happened, he told me that he remembers waving at the lifeguard, who ignored him, then screaming for the lifeguard, who ignored him again. He was screaming for his life and everyone thought it was a joke.

My dad told me he knew this was it and no one would save him. He was 20 feet deep and 200 feet out in the water, when two kids had found him and tried bringing him back.

Two men had brought him out of the water when they called for medical. No lifeguard had helped him through it all. Isn't that their job? There was no type of sympathy for my dad shown by any crew member. Through it all, no crew member had came to the stateroom or even called to see how he was doing. Absolutely nothing was done for him through it all even considering this all happened on THEIR island under their "lifeguards" supervision.

My dad has never been someone to want sympathy, but you would think they would put in at least a little effort because this all could have been avoided if the lifeguard was doing his job. Nothing was offered to my dad except for his medical bill that we had to pay upfront.

When I had spoke to guest services, she had absolutely no sympathy towards my dad. When I asked to speak to a manager she had told me he was not available. When I came back in the morning, she had told me he was still unavailable. He's on the ship somewhere isn't he? MY DAD ALMOST DROWNED UNDER THEIR SUPERVISION, how could I not speak to a manager?

My dad is the strongest man I know, and will fight through any sort of pain. Seeing him not being able to walk on his own and being so weak was the absolute worst feeling I have ever felt. I have never seen him the way he was, therefore I knew he was not ok.

My parents are considered to be "Loyal customers" therefore they are gold members to the Norwegian Cruise Line. I can garauntee you, we will NEVER be back or dealing with the Norwegian Cruise Line ever again. The trip was going well, until I truly saw the real side of the Norwegian Nightmare.
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