1. Home
  2. Cruise Reviews
  3. Royal Princess
We did a Christmas cruise on the Princess Crown 4 years ago and had a wonderful time. We followed that up with an Alaskan Cruise on the Pacific. This was our third princess cruise and overall we thought the standards for service declined. The staff in the horizon cafe, bars and deck areas consistently just did not care about the customer and were generally unfriendly compared to past Princess experiences. Within 30 minutes of boarding we went to one of the poolside bars to celebrate with a cocktail. I asked the waiter for the St. Thomas frozen drink. His response was (not joking) you can't expect us to know all drinks. When I explained to him what it was he said he could make it but would need to charge me for three drinks. No friendliness, conversation or suggestions for something else. We never went back to the bars. In the horizon cafe (buffet area) there are servers that provide silverware and drinks. In busy times, they would completely ignore us. We rarely got drinks provided within 15 minutes of sitting down. When we asked for drinks, the server kept cleaning her station and ignored us. We paid for the Lotus spa enclave. The attitude was very similiar. They had citrus infused water jugs and water pitchers in the steam room. They were empty every time we went. When we brought it to the attention of the spa manager he said it wasn't his job but the food staff. We bought the service from the spa, not the food staff. Poor customer service and not worth the $400 you pay for two people. What was great was the food and services in the traditional dining area and the cruise director staff. We really enjoyed the game shows and trivia. However, given the amount we paid for the cruise, we expected better service overall.

Did not meet expectations for Princess cruise

Royal Princess Cruise Review by dinake

1 person found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Caribbean
We did a Christmas cruise on the Princess Crown 4 years ago and had a wonderful time. We followed that up with an Alaskan Cruise on the Pacific. This was our third princess cruise and overall we thought the standards for service declined. The staff in the horizon cafe, bars and deck areas consistently just did not care about the customer and were generally unfriendly compared to past Princess experiences. Within 30 minutes of boarding we went to one of the poolside bars to celebrate with a cocktail. I asked the waiter for the St. Thomas frozen drink. His response was (not joking) you can't expect us to know all drinks. When I explained to him what it was he said he could make it but would need to charge me for three drinks. No friendliness, conversation or suggestions for something else. We never went back to the bars.

In the horizon cafe (buffet area) there are servers that provide silverware and drinks. In busy times, they would completely ignore us. We rarely got drinks provided within 15 minutes of sitting down. When we asked for drinks, the server kept cleaning her station and ignored us.

We paid for the Lotus spa enclave. The attitude was very similiar. They had citrus infused water jugs and water pitchers in the steam room. They were empty every time we went. When we brought it to the attention of the spa manager he said it wasn't his job but the food staff. We bought the service from the spa, not the food staff. Poor customer service and not worth the $400 you pay for two people.

What was great was the food and services in the traditional dining area and the cruise director staff. We really enjoyed the game shows and trivia. However, given the amount we paid for the cruise, we expected better service overall.
dinake’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Princess price drops
250,000+ people have entered their email

Cabin Review

Cabin E503
We selected this cabin category a year in advance at the advice of our travel agent. We wanted the cheapest category. She recommended not selecting guarantee (which was also not showing as an option) because we would most likely be upgraded.

What princess does not state clearly is that this not a partially obstructed view, its actually completely obstructed with a large orange boat and the crane to lift the boat. As I'm short, I could not see anything over the boat when we used the balcony. The room is very small. We were very disappointed as this should not have been sold as a balcony room. You can't really use the balcony.
  Royal Princess Deck Plans

Port & Shore Excursion Reviews

  • Amber Cove (Puerto Plata)
    We took the outback adventure cultural tour and really enjoyed the experience. The staff were enthusiastic and provided a good time.
    View All 709 Amber Cove (Puerto Plata) Cruise Port Reviews
    View Cruise Critic's Amber Cove (Puerto Plata) Cruise Port Review
  • Snorkeling
    The weather conditions were too windy for snorkeling, which any good outfitter would have checked before brining us out to the reef. We would have appreciated the opportunity to cancel as we could't snorkel. The conditions were too rough and the staff recommended that most people not snorkel unless they were advanced. Those who did have limited visibility. I think had the weather been better it would be a good experience but I'm giving this two stars as they should have cancelled rather than taking our money and not being able to snorkel.
    View All 64 Snorkeling Reviews
  • Martinique
    We booked through another agency as the cruise line offered the southern tour and we wanted to see the northern side of the island. The tour included many stops and a good overview. My husband enjoyed the rum distillery
    View All 355 Martinique Cruise Port Reviews
    View Cruise Critic's Martinique Cruise Port Review
  • St. John Snorkel/Sail
    This really wasn't a tour. It was more like transportation to St John and the beach. There was no food or drinks included. Given the amount of the tour, I think there should have been. St John's was beautiful but still severely devastated from the hurricanes.
    View All 180 St. John Snorkel/Sail Reviews