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First, many staff were unfriendly (e.g. shore excursions & guest services desk). There was really no one willing to take ownership of an issue, which left us feeling helpless and unheard while on board. Second, we paid for the stingray city excursion in Grand Cayman and the bus was over 30 minutes late picking us up. When we actually did the excursion, it was cut short to make up for lost time so they could get us back to the boat on time. The unscrupulous excursion operator reported to NCL that they took us for 40 minutes, but by my nephew's timer, we had less than 20 minutes. We also paid for photos, which we never received. When we spoke to the Manager at the shore excursions desk and he was rude and helpless -- stating that whatever happened is between us and the excursion operator. An absolutely ridiculous position to take, given that we booked the excursion, while aboard NCL. Third, the cruise director announcements in the mornings were frequent, excessive, and annoying. One day, there was an early morning announcement for a staff drill. Why couldn't they do this in the afternoon, or while the passengers are disembarked from the boat? That made no sense and was extremely inconvenient. Lastly, on the final day of the cruise (while docked in Miami), there was a wet floor in the Garden Cafe dining area, upon which my son fell and cut his chin wide open. The person taking us to medical did not know where she was going. She led us in circles, while my son was bleeding profusely. We finally found the ship's doctor and my son required about 8 stitches on his chin. There were other miscellaneous experiences (e.g. vomit in the elevator one day then, spilled alcohol in it the next; poor capacity planning -- the Garden Cafe and and the gym were often crowded to the point of not being able to find a spot. Same with finding a spot in the pools or hot tubs -- next to impossible; waiting for over an hour for appetizers in the dining room, etc.) that contributed to a poor overall experience as well. Overall this was the worst and most horrendous experience -- we will NOT be going on another NCL cruise. We'll stick with Royal Caribbean in the future.

Horrendous Experience and Horrendous Service

Norwegian Escape Cruise Review by tubamalam

8 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Western Caribbean
  • Cabin Type: Family Balcony Stateroom
First, many staff were unfriendly (e.g. shore excursions & guest services desk). There was really no one willing to take ownership of an issue, which left us feeling helpless and unheard while on board.

Second, we paid for the stingray city excursion in Grand Cayman and the bus was over 30 minutes late picking us up. When we actually did the excursion, it was cut short to make up for lost time so they could get us back to the boat on time. The unscrupulous excursion operator reported to NCL that they took us for 40 minutes, but by my nephew's timer, we had less than 20 minutes. We also paid for photos, which we never received. When we spoke to the Manager at the shore excursions desk and he was rude and helpless -- stating that whatever happened is between us and the excursion operator. An absolutely ridiculous position to take, given that we booked the excursion, while aboard NCL.

Third, the cruise director announcements in the mornings were frequent, excessive, and annoying. One day, there was an early morning announcement for a staff drill. Why couldn't they do this in the afternoon, or while the passengers are disembarked from the boat? That made no sense and was extremely inconvenient.

Lastly, on the final day of the cruise (while docked in Miami), there was a wet floor in the Garden Cafe dining area, upon which my son fell and cut his chin wide open. The person taking us to medical did not know where she was going. She led us in circles, while my son was bleeding profusely. We finally found the ship's doctor and my son required about 8 stitches on his chin.

There were other miscellaneous experiences (e.g. vomit in the elevator one day then, spilled alcohol in it the next; poor capacity planning -- the Garden Cafe and and the gym were often crowded to the point of not being able to find a spot. Same with finding a spot in the pools or hot tubs -- next to impossible; waiting for over an hour for appetizers in the dining room, etc.) that contributed to a poor overall experience as well.

Overall this was the worst and most horrendous experience -- we will NOT be going on another NCL cruise. We'll stick with Royal Caribbean in the future.
tubamalam’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Family Balcony Stateroom
Cabin B4 15-234
The cabin itself was clean and unremarkable.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Stingray Swim
    We paid for the stingray city excursion in Grand Cayman and the bus was over 30 minutes late picking us up. When we actually did the excursion, it was cut short to make up for lost time so they could get us back to the boat on time. The unscrupulous excursion operator reported to NCL that they took us for 40 minutes, but by my nephew's timer, we had less than 20 minutes. We also paid for photos, which we never received. When we spoke to the Manager at the shore excursions desk and he was rude and helpless -- stating that whatever happened is between us and the excursion operator. An absolutely ridiculous position to take, given that we booked the excursion, while aboard NCL.
    View All 724 Stingray Swim Reviews