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We accompanied 6 other couples (3 couples had cruised with RC before). Initial booking was good, however, we were disappointed when following up on our booking, requesting upgrades and changes, etc.; customer "no service" after initial booking. On our first formal night, we (7 couples) were escorted to the Oasis Solarium and seated in a low light, outside buffet environment. We had to serve our own salads and desserts in cocktail attire. Some of our food was served warm and under-cooked, 2 steaks were over-cooked and 2 couples were served when the rest were finishing up. However, our server was fabulous and got the biggest tip of the cruise, 18% + >$100. The ship was beautiful, entertainment was excellent, and staff was very good however, customer service was below average. We are undecided about booking with Royal Caribbean in the future. We feel the overall cost vs return was less than satisfactory.

Disappointed!

Oasis of the Seas Cruise Review by mtoast50

1 person found this helpful
Trip Details
We accompanied 6 other couples (3 couples had cruised with RC before). Initial booking was good, however, we were disappointed when following up on our booking, requesting upgrades and changes, etc.; customer "no service" after initial booking. On our first formal night, we (7 couples) were escorted to the Oasis Solarium and seated in a low light, outside buffet environment. We had to serve our own salads and desserts in cocktail attire. Some of our food was served warm and under-cooked, 2 steaks were over-cooked and 2 couples were served when the rest were finishing up. However, our server was fabulous and got the biggest tip of the cruise, 18% + >$100. The ship was beautiful, entertainment was excellent, and staff was very good however, customer service was below average. We are undecided about booking with Royal Caribbean in the future. We feel the overall cost vs return was less than satisfactory.
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Cabin Review

Cabin 11544
Clean, average size and well kept by steward. Towel animals were a great touch. Balcony was adequate and view was nice. However, the temperature regulation of the water was terrible; never hot enough for my husband or cold enough for me.
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