Oasis of the Seas Cruise Review by JohnJT
- Sail Date: December 2017
- Destination: Eastern Caribbean
Percentages say that we have chosen Royal Caribbean over other choices once we settled down to know our preferences. This cruise (our second on the Oasis) was overall just OK. We just did not have an “above average” experience. We're believing that Royal Caribbean has slipped in our estimation.
Some of our negatives: The first night's dining was awful. Not blaming the waiter, his tables were not next to one another. We saw him rushing to serve about 4 tables away. Appetizers were not delivered. Main meals were not delivered until other tables were leaving the dining room after dessert. When you are almost the last table leaving in a huge dining room, it is a sign that something is wrong. Complaints were made. The head waiter promised a better second night...and they did deliver. The head waiter monitored and assisted with the operation. On 2 or 3 evenings, he appeared with complimentary champagne.
The sad thing on evening 1 was that there was a party of 3 at our table...wife, husband, aide. The man was in a wheelchair, limited to soft foods, needing help from spouse and aide. His situation was ignored in dining that first evening, but helped on evening 2 and following. He needed to have food or soup delivered as they arrived because his process of eating too so long. This did happen most of the rest of the week.
We have mostly been choosing breakfast and lunch in the dining room versus the unlimited portions in the Windjammer. Something is wrong when we were again the last patrons to leave the dining room for lunch. While the waitstaff was courteous and the orders were correct, it should not take 1 hour 45 minutes to be served and exit.
Cutbacks are evident. Lunch menus were always the same. Dinner menus were also largely the same. We were not the only ones to notice that most meals had broccoli and carrots as the repetitive veggies. Bread and rolls are “on the table”, not served as in previous cruises. After dinner coffee was not offered...until we asked on evening 2.
We are considered as Emerald members in the Crown & Anchor rewards program. Not impressed by the benefits on this cruise. To be sure, we booked late for this cruise with an inside stateroom. Our friends booked early with a Central Park balcony. They are Gold members, but got a bottle of wine, a complementary lunch at Giovanni's. We got a BOGO on one wine/beer purchase as well as the same thing at Johnny Rockets. IMHO, something is out of wack with 10 and 11 cruises.
I sincerely believe that the computer system on the Oasis has problems. You all know that pre-booking shows/entertainment is the only way to go on Oasis-class ships. Ours were done by the agent who accompanied our group. When we were advised to confirm shows, only 3 of 6 could be done. 1 of the remaining 3 said “billing error”...for a FREE show. It was impossible to confirm the remaining 2. Guest services was NO help. Their fallback was that the reservations were never made. Our agent said that “billing error” means it was received in the system. Guest services was finally able to help us with a reservation for Frozen on Ice.
Last statement on computer issues is that we do NOT enter the smoky casino willingly. My wife has COPD; I am a non-smoker and no longer find smoky situations tolerable. We did not gamble. When we get our final billing statement, there is a casino charge for $2.08. No way that it happened and not worth the final morning stand-in-line to dispute.
Regarding the exit from the ship. We are part of a group of 35 traveling by bus to Port Canaveral. The luggage for 33 comes off as scheduled. 2 are left standing. They finally get their luggage 45-55 minutes after the others. The excuse is that there was a “mix-up” on board. Well, the same mix-up occurred with neighbor/friends traveling with a different group. Their departure from Port Canaveral was delayed even longer while luggage was sorted out and came off the ship. I know that “compost happens”, but it is sad when it holds up busloads of people.
Our positives definitely include a great room steward named Trevor. I know it is his job, but he responded to all requests, knew our names from day1 (unlike dining room staff that never asked).
We've already made a deposit for December 2018 on a Royal Caribbean cruise. Hoping for the best! After this one, our expectations are lowered.
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