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Cruised with my husband, sister and 90 year old mother to celebrate her birthday. She had been on many Oceania cruises so this is her favorite line. Our experience began with the booking and reservation team. Unsatisfactory all the way through. Initial booker was curt and rude and subsequent calls to book special dinner venues and get travel documents proved to be even ruder encounters. When we got to the ship none of our dinner reservations were recorded - guess that was his way to retaliate when I asked to speak to his supervisor. Lots of attitude in that part of the operation. Boarding experience was equally uninspired in the port of New York. Once we got on board the service was terrific. We were booked into rooms right over the dance floor and it was extremely loud. We contacted the front desk and did not get much help but the concierge immediately moved us to new rooms and apologized that the reservation people did not tell us about those particular rooms. We wanted rooms next to each other so she pushed these without noting the noise problem....another black mark for the reservation team. Concierge saved the day! This was a nice itinerary and we took a few tours. They were organized and well run. What ruined our experience was the number of small children. Apparently Oceania has changed their kids policy without fanfare so we had not reason to expect this. There was one particular screaming 2 year old that ruined it for everyone. She was even allowed in the spa where I heard her screaming while I was getting my very expensive massage. When I complained to the spa manager she basically said she could not do anything about it. The entertainment was good but we found the venue to be super crowded. In fact all the public areas seemed crowded at all times. I think this is due to a lot of small, cheap rooms on the ship so everyone is out and about instead of spending time in their cramped steerage cabins. The kids basically took over the pool. Most were perfectly nice kids but we did not book a Disney Cruise and this line is billed as "cruise for adults". We wanted relaxation and quiet and we got rambunctious kids. They must let the little ones on for free so there were more than a few baby/toddlers. In the cheaper cabins if you can bring the kids for free this can be a very cost effective family vacation. Gave three stars only due to the really nice crew and very clean ship. If you want a "good deal" and to take the kids I would recommend. If you are looking for a luxury, relaxing vacation with adults, I would suggest Windstar.

Beware - Not an "adult" cruise

Insignia Cruise Review by kimrealestate

4 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Canada & New England
  • Cabin Type: Concierge Level Veranda Stateroom
Cruised with my husband, sister and 90 year old mother to celebrate her birthday. She had been on many Oceania cruises so this is her favorite line. Our experience began with the booking and reservation team. Unsatisfactory all the way through. Initial booker was curt and rude and subsequent calls to book special dinner venues and get travel documents proved to be even ruder encounters. When we got to the ship none of our dinner reservations were recorded - guess that was his way to retaliate when I asked to speak to his supervisor. Lots of attitude in that part of the operation.

Boarding experience was equally uninspired in the port of New York. Once we got on board the service was terrific. We were booked into rooms right over the dance floor and it was extremely loud. We contacted the front desk and did not get much help but the concierge immediately moved us to new rooms and apologized that the reservation people did not tell us about those particular rooms. We wanted rooms next to each other so she pushed these without noting the noise problem....another black mark for the reservation team. Concierge saved the day!

This was a nice itinerary and we took a few tours. They were organized and well run.

What ruined our experience was the number of small children. Apparently Oceania has changed their kids policy without fanfare so we had not reason to expect this. There was one particular screaming 2 year old that ruined it for everyone. She was even allowed in the spa where I heard her screaming while I was getting my very expensive massage. When I complained to the spa manager she basically said she could not do anything about it.

The entertainment was good but we found the venue to be super crowded. In fact all the public areas seemed crowded at all times. I think this is due to a lot of small, cheap rooms on the ship so everyone is out and about instead of spending time in their cramped steerage cabins.

The kids basically took over the pool. Most were perfectly nice kids but we did not book a Disney Cruise and this line is billed as "cruise for adults". We wanted relaxation and quiet and we got rambunctious kids. They must let the little ones on for free so there were more than a few baby/toddlers. In the cheaper cabins if you can bring the kids for free this can be a very cost effective family vacation.

Gave three stars only due to the really nice crew and very clean ship. If you want a "good deal" and to take the kids I would recommend. If you are looking for a luxury, relaxing vacation with adults, I would suggest Windstar.
kimrealestate’s Full Rating Summary
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Cabin Review

Concierge Level Veranda Stateroom
Cabin A2 600
A little tight. Could hardly get past the bed to sitting area. Love the balcony because otherwise you can not open he window. Nicely appointed. Value was not there. This was an expensive cabin for what we got.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews