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My husband and I thought this would be the perfect cruise for us and our two grand kids, ages 5 & 6. Our cabin steward Quinn was very polite, as well as most of the other staff onboard. Because of the hurricanes, our original itinerary had changed to Falmouth, Jamaica, George Town, Grand Cayman, Costa Maya, Mexico, and Nassau, Bahamas. The embarkation went smoothly, although we had not printed our boarding passes, and the disembarkation went ok as well. Although the Escape is one of the newer big ships on the seas, the cabins are small, including the mini-suites with the extra large balcony. Entertainment for families is lacking, there were very little shows and activities for kids to do other than the Splash Academy. The Splash Academy staff was great, they helped the children put on a show at the end of the cruise. As with most things, the shore excursions were expensive for a family of four. We went on one in Jamaica and the Grand Cayman. The Turtle Excursion in the Caymans was fantastic,; my grand kids loved it. They were able to hold the turtles in the rescue tanks then go swimming in a regular pool afterwards. As always, the food was good, and we love going to the Specialty Restaurants. However, what we did not realize was some of the other staff had ulterior motives. On 11/11/17, when we boarded the Escape and got settled into our room , we discovered that the safe's battery needed to be changed, so we went to Guest Services to have it corrected. The battery was changed without our presence; no big deal, so we thought, until the day before the end of our cruise when I discovered that my jewelry was stolen from our safe. I immediately reported it to Guest Services and that is when the fear, intimidation, humiliation, reckless disregard, and coercion began by security personnel in order to change my mind about reporting the theft per NCL's protocol policy according to security. They searched our stateroom, every bag, suitcase, including my purse, all drawers, cubbies and the safe for the missing jewelry to no avail, which we could not understand. I asked why? and was told because some older people forget where they place things; which we do not fit into this category. The NCL security personnel verbally attacked us and basically called us liars in the process. I had contemplated going on the next cruise that I booked by myself out of New York on the Norwegian Gem but, decided to go since there was only two days in between once I returned home. That is another horrible story for another review to follow. Would I go again on another Norwegian Cruise Line cruise? I would like to say NO! However, unfortunately for us, we still have two pre purchased Cruise Next certificates that are non-refundable. Overall, the value that you get for your money can quickly cost you. So, cruiser BEWARE, if you go on a NCL cruise and report to Guest Services that something has been stolen from your stateroom, it can have an extremely lasting negative psychological impact on your well-being.

Security Striking Fear and Intimidation Into Guest For Reporting Cabinroom Theft

Norwegian Escape Cruise Review by JustBee

2 people found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: Western Caribbean
  • Cabin Type: Family Mini-Suite with Balcony
My husband and I thought this would be the perfect cruise for us and our two grand kids, ages 5 & 6. Our cabin steward Quinn was very polite, as well as most of the other staff onboard. Because of the hurricanes, our original itinerary had changed to Falmouth, Jamaica, George Town, Grand Cayman, Costa Maya, Mexico, and Nassau, Bahamas. The embarkation went smoothly, although we had not printed our boarding passes, and the disembarkation went ok as well. Although the Escape is one of the newer big ships on the seas, the cabins are small, including the mini-suites with the extra large balcony. Entertainment for families is lacking, there were very little shows and activities for kids to do other than the Splash Academy. The Splash Academy staff was great, they helped the children put on a show at the end of the cruise.

As with most things, the shore excursions were expensive for a family of four. We went on one in Jamaica and the Grand Cayman. The Turtle Excursion in the Caymans was fantastic,; my grand kids loved it. They were able to hold the turtles in the rescue tanks then go swimming in a regular pool afterwards. As always, the food was good, and we love going to the Specialty Restaurants.

However, what we did not realize was some of the other staff had ulterior motives. On 11/11/17, when we boarded the Escape and got settled into our room , we discovered that the safe's battery needed to be changed, so we went to Guest Services to have it corrected. The battery was changed without our presence; no big deal, so we thought, until the day before the end of our cruise when I discovered that my jewelry was stolen from our safe. I immediately reported it to Guest Services and that is when the fear, intimidation, humiliation, reckless disregard, and coercion began by security personnel in order to change my mind about reporting the theft per NCL's protocol policy according to security. They searched our stateroom, every bag, suitcase, including my purse, all drawers, cubbies and the safe for the missing jewelry to no avail, which we could not understand. I asked why? and was told because some older people forget where they place things; which we do not fit into this category. The NCL security personnel verbally attacked us and basically called us liars in the process. I had contemplated going on the next cruise that I booked by myself out of New York on the Norwegian Gem but, decided to go since there was only two days in between once I returned home. That is another horrible story for another review to follow. Would I go again on another Norwegian Cruise Line cruise? I would like to say NO! However, unfortunately for us, we still have two pre purchased Cruise Next certificates that are non-refundable. Overall, the value that you get for your money can quickly cost you. So, cruiser BEWARE, if you go on a NCL cruise and report to Guest Services that something has been stolen from your stateroom, it can have an extremely lasting negative psychological impact on your well-being.
JustBee’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Service
Onboard Experience
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Cabin Review

Family Mini-Suite with Balcony
Cabin M2 8716
The cabin interior was small for a family of four but the balcony was spacious. also, there was not enough drawers or storage area for your belongings.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews