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We chose this cruise because we liked the itinerary, Key West and Cozumel, and we cruised on this ship last year. The service has really gone downhill. We had anytime dining which was a total disaster the first night. Waited 20 minutes for a table and then it took a total of 2 hours to complete dinner. The dining room was in total chaos that night. Never offered any kind of drink at all. And all our food was cold when we got it. Went to get pizza around 11 pm and the line was a mile long and not moving. No other food available at that time of night other then ice cream. Room service for breakfast showed up 1 day out of 3. Room service tag was left hanging on door all night. Upon returning home, I opened my suitcase to find all my clothing in a heap, even t shirts bought in port that were folded in the bags we bought them in had been removed and thrown back in the suitcase. Two necklaces packed between the clothes were stolen! They didn't have a lot of value, but they were a couple things bought just for the cruise. Hopefully the pawn shop doesn't give the thieves much for them. Don't let them handle your bags, as apparently they will help themselves to your things. We had better luck the next three nights with dinner, as we found a good dining room team and requested them the rest of the cruise. However, we were only offered drinks one night in the dining room, so all I can say is that saved us some money! The elegant night was fun, but there is no dress code. The couple seated beside us had on shorts, t-shirts, and tennis shoes. The ship seemed to be pretty short staffed. Our room was fine, and our room steward kept our room nice. The rest of the ship seemed a little dirty. It was definitely a disappointing cruise experience for us, and to have items stolen from my luggage just put the icing on the cake. We won't cruise carnival again!

Bad service; items missing from luggage at departure

Carnival Victory Cruise Review by Jjustcruzin

3 people found this helpful
Trip Details
We chose this cruise because we liked the itinerary, Key West and Cozumel, and we cruised on this ship last year. The service has really gone downhill. We had anytime dining which was a total disaster the first night. Waited 20 minutes for a table and then it took a total of 2 hours to complete dinner. The dining room was in total chaos that night. Never offered any kind of drink at all. And all our food was cold when we got it. Went to get pizza around 11 pm and the line was a mile long and not moving. No other food available at that time of night other then ice cream. Room service for breakfast showed up 1 day out of 3. Room service tag was left hanging on door all night. Upon returning home, I opened my suitcase to find all my clothing in a heap, even t shirts bought in port that were folded in the bags we bought them in had been removed and thrown back in the suitcase. Two necklaces packed between the clothes were stolen! They didn't have a lot of value, but they were a couple things bought just for the cruise. Hopefully the pawn shop doesn't give the thieves much for them.

Don't let them handle your bags, as apparently they will help themselves to your things.

We had better luck the next three nights with dinner, as we found a good dining room team and requested them the rest of the cruise. However, we were only offered drinks one night in the dining room, so all I can say is that saved us some money! The elegant night was fun, but there is no dress code. The couple seated beside us had on shorts, t-shirts, and tennis shoes.

The ship seemed to be pretty short staffed. Our room was fine, and our room steward kept our room nice. The rest of the ship seemed a little dirty.

It was definitely a disappointing cruise experience for us, and to have items stolen from my luggage just put the icing on the cake. We won't cruise carnival again!
Jjustcruzin’s Full Rating Summary
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Cabin Review

Balcony
Cabin 8E
Cabin was nice with a king size bed, plenty of storage, and a refrigerator. It had been updated. No more pink bathroom.
Panorama Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews