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booked 16 months before with Scenic who gave us the worst room on the boat over the engine room which rattles so much the doors would open on their own and had to pad out the safe as it rattled all the time. The cupboard in the bathroom was falling off (which they fixed) but not the bathroom door which kept on coming open. My wife found it difficult to sleep. Asked Patric the director for another room, but said none was available The staff were kind and helpful The food was 4 star not five, and queueing up for breakfast was not what we paid for. They brought out the chef to praise him every night, but that does not make it 5 star If you want five star, try Silversea or Regent. You really do get five star The butler was pleasant but had to serve 22 rooms on two floors plus other jobs The trips out were mainly walking tours, with a few highlights thrown in the quality of drinks were fine on ship entertainment was in the main a honky tonk piano player embarkation and disembarkation went smoothly Wrote to HO, and have eventually had a reply. Sorry to report the management are clueless, and don't car a jot! Have been to Australia and New Zealand with Scenic, and they came up trumps, but they have lost the plot with river boat cruises. I do not recommend.

4 star not 5, and not worth the money

Scenic Jewel Cruise Review by grahamsthename

3 people found this helpful
Trip Details
booked 16 months before with Scenic who gave us the worst room on the boat over the engine room which rattles so much the doors would open on their own and had to pad out the safe as it rattled all the time. The cupboard in the bathroom was falling off (which they fixed) but not the bathroom door which kept on coming open. My wife found it difficult to sleep.

Asked Patric the director for another room, but said none was available

The staff were kind and helpful

The food was 4 star not five, and queueing up for breakfast was not what we paid for.

They brought out the chef to praise him every night, but that does not make it 5 star

If you want five star, try Silversea or Regent. You really do get five star

The butler was pleasant but had to serve 22 rooms on two floors plus other jobs

The trips out were mainly walking tours, with a few highlights thrown in

the quality of drinks were fine

on ship entertainment was in the main a honky tonk piano player

embarkation and disembarkation went smoothly

Wrote to HO, and have eventually had a reply. Sorry to report the management are clueless, and don't car a jot!

Have been to Australia and New Zealand with Scenic, and they came up trumps, but they have lost the plot with river boat cruises.

I do not recommend.
, The Scenic Team has responded
Dear Grahamsthename, We are sorry to hear that your cruise with us on Scenic Jewel was disappointing. As you have already contacted HO, we’ll leave it with our customer care team to follow up. Thank you very much for acknowledging your positive points about our amazing staff and other Scenic processes and other Scenic trips. Best regards, The Scenic Team
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Cabin forgotten
Doors hanging off in the bathroom and cracked tiles. Room over the engine, which means every time the thrusters were used, everything rattles, doors opened and the safe rattled. (secured with paper) They fixed the bathroom cupboard door but not the bathroom door. The bed was comfortable but the wife could not sleep because of the rattling.

the add photos on your website did not work

Port & Shore Excursion Reviews