HAL used to have great service and class. This was a 34 day cruise from San Diego, Calif. to Rio de Janeiro. On the first half from San Diego there were no activities except for trivia and unhosted cards.But there were a lot of opportunities to spend your money at bingo and on all the sales going on. It was like a floating Walmart. At the pool, it was difficult to get a glass of water or iced tea but plenty of waiters walking around to sell drinks.We went on the first half of this cruise last year on the same ship and noticed a huge difference in the service. They cut back on cabin stewards and on waiters - both in the dining room and Lido. One night in the DR, it was 25 minutes before our order was taken and over 2 hours to finally get to dessert which I was too angry to eat. Some of the entertainment was very good. The Zaandam dancers were very good the first time, good the 2nd time but really boring by about thee 5th time. American Test Kitchen was good but over the 34 days, they had repeated the same recipes several times. On several of the gala nights (which they cut down on) we got one lobster ravioli instead of lobster tail. There was no sail away party in San Diego or Neptune party when we crossed the equator like last year. The restrooms near the lounge were out of order a number of times. The best service on the ship was the front office people. They were always willing to answer questions and help.

Boring and disappointed

Zaandam Cruise Review by Suej1

13 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: South America
  • Cabin Type: Vista Suite with Verandah
HAL used to have great service and class. This was a 34 day cruise from San Diego, Calif. to Rio de Janeiro. On the first half from San Diego there were no activities except for trivia and unhosted cards.But there were a lot of opportunities to spend your money at bingo and on all the sales going on. It was like a floating Walmart. At the pool, it was difficult to get a glass of water or iced tea but plenty of waiters walking around to sell drinks.We went on the first half of this cruise last year on the same ship and noticed a huge difference in the service. They cut back on cabin stewards and on waiters - both in the dining room and Lido. One night in the DR, it was 25 minutes before our order was taken and over 2 hours to finally get to dessert which I was too angry to eat. Some of the entertainment was very good. The Zaandam dancers were very good the first time, good the 2nd time but really boring by about thee 5th time. American Test Kitchen was good but over the 34 days, they had repeated the same recipes several times. On several of the gala nights (which they cut down on) we got one lobster ravioli instead of lobster tail. There was no sail away party in San Diego or Neptune party when we crossed the equator like last year. The restrooms near the lounge were out of order a number of times. The best service on the ship was the front office people. They were always willing to answer questions and help.
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Cabin Review

Vista Suite with Verandah
Cabin A 6210
Even though the stewards had 30 to clean every day, they did an excellent job. The lounge chair on the balcony was very hard to get in and out of for seniors.
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