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This trip was an anniversary gift to my elderly parents. The trip was quite a disappointment. It felt as operator was trying to save on everything (service, entertainment, staffing, etc). It was all not that bad if not they lost my parents suitcase with a lot of valuables in it, as of November 4th the baggage was not returned to them even tho we made countless attempts to contact the operator in regards to this. My parents are cruise enthusiasts and been on more then 20 different cruises and never they were so disappointed in their trip, not to mention it was not cheap at all. Complete lack of customer service makes it even worse. My mother had all her glasses (and believe me those were not cheap glasses) in that suitecase and she really struggles without them, operator showed NO INTEREST in returning missing baggage or providing other means of compensation, feels like they only concerned about collecting the money. Will not use again or recommend to a friend!

Overall very poor and disappointing experience, never again

Costa Luminosa Cruise Review by omnishock

9 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Mediterranean
  • Cabin Type: Balcony Classic
This trip was an anniversary gift to my elderly parents. The trip was quite a disappointment. It felt as operator was trying to save on everything (service, entertainment, staffing, etc). It was all not that bad if not they lost my parents suitcase with a lot of valuables in it, as of November 4th the baggage was not returned to them even tho we made countless attempts to contact the operator in regards to this. My parents are cruise enthusiasts and been on more then 20 different cruises and never they were so disappointed in their trip, not to mention it was not cheap at all. Complete lack of customer service makes it even worse. My mother had all her glasses (and believe me those were not cheap glasses) in that suitecase and she really struggles without them, operator showed NO INTEREST in returning missing baggage or providing other means of compensation, feels like they only concerned about collecting the money. Will not use again or recommend to a friend!
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