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We boarded the ship in Miami, FL. My reservations indicated, "Wheelchair Assistance required." My husband and I were told to take a seat at a designated area to wait for a wheelchair. We waited 4 min. to an hour. It was chaotic and unorganized. Upon inquiry of the long wait, I was told, "we only have 2 wheelchairs." I decided to slowly make it to the room on my own.Prior to leaving the area, I filled out a short form indicating that I would not register my credit card at that moment. I figured once we settle in or before we return, I would settle any outstanding charges. That evening, we viewed our account on the TV and saw a charge for $3.50 ($1.75 x 2.) I went to Guest Services, upon inquiry I was told it was taxes for drinks we ordered while in US waters. I also requested internet instead of $50 off on excursions (We initially chose the beverage and the excursion packages.) I was told that I wait to wait 48 hours for a response. The next day, we went to breakfast and upon returning to our room, we were served 2 notices. 1 for my internet request, only stating for me to visit Guest Services and the other said,"You may still pay all or part of your charges by cash on disembarkation morning..." and "At the present time your onboard acct. has been deactivated and your signing privileges have been suspended." We were livid. What a way to start a vacation! We visited Guest Services the night before, we had a telephone in the room and yet we were never told that it was mandatory to link a credit card to the room. All we thought about was the embarrassment and humilitation we would have endured had we not received the notices when we did and order something from the bar. Again I went to Guest Services, provided my credit card and informed them that I did not want to pay the $13.99 per person per day fee, I already paid a hefty gratuity charge when I made my reservations. In response, I was told to come back the night before disembarkation. Once the ship left, An announcement was made that upon leaving US waters, 18 year olds can drink liquor. Drunken teens were scattered throughout Deck 16 and 17. This was our second cruise on Norwegian. The first was on the Gem from NY. The Buffet area was always crowded with young children handling food with their hands. This cruise is geared more for families with children. Only 2 small outdoor areas for smoking with children activities nearby., not for adults. We feel that the Guest Services Staff were unprofesional, rude and impatient. We are totally done with Norwegian.

NEVER AGAIN

Norwegian Escape Cruise Review by puppies88

1 person found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Western Caribbean
  • Cabin Type: Balcony Stateroom
We boarded the ship in Miami, FL. My reservations indicated, "Wheelchair Assistance required." My husband and I were told to take a seat at a designated area to wait for a wheelchair. We waited 4 min. to an hour. It was chaotic and unorganized. Upon inquiry of the long wait, I was told, "we only have 2 wheelchairs." I decided to slowly make it to the room on my own.Prior to leaving the area, I filled out a short form indicating that I would not register my credit card at that moment. I figured once we settle in or before we return, I would settle any outstanding charges.

That evening, we viewed our account on the TV and saw a charge for $3.50 ($1.75 x 2.) I went to Guest Services, upon inquiry I was told it was taxes for drinks we ordered while in US waters. I also requested internet instead of $50 off on excursions (We initially chose the beverage and the excursion packages.) I was told that I wait to wait 48 hours for a response.

The next day, we went to breakfast and upon returning to our room, we were served 2 notices. 1 for my internet request, only stating for me to visit Guest Services and the other said,"You may still pay all or part of your charges by cash on disembarkation morning..." and "At the present time your onboard acct. has been deactivated and your signing privileges have been suspended." We were livid. What a way to start a vacation! We visited Guest Services the night before, we had a telephone in the room and yet we were never told that it was mandatory to link a credit card to the room. All we thought about was the embarrassment and humilitation we would have endured had we not received the notices when we did and order something from the bar. Again I went to Guest Services, provided my credit card and informed them that I did not want to pay the $13.99 per person per day fee, I already paid a hefty gratuity charge when I made my reservations. In response, I was told to come back the night before disembarkation.

Once the ship left, An announcement was made that upon leaving US waters, 18 year olds can drink liquor. Drunken teens were scattered throughout Deck 16 and 17.

This was our second cruise on Norwegian. The first was on the Gem from NY. The Buffet area was always crowded with young children handling food with their hands. This cruise is geared more for families with children. Only 2 small outdoor areas for smoking with children activities nearby., not for adults. We feel that the Guest Services Staff were unprofesional, rude and impatient. We are totally done with Norwegian.
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Cabin Review

Balcony Stateroom
Cabin BF 12886
OK
Deck 11 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews