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Wanted to see Asia for the first time, we were on this phone two months after it was launched in, South America. I can remember the services being some of the best I've ever had told my friends it was just like eating at a fine restaurant we're staying at a luxury hotel, those things have change drastically, most restaurants were hard to get into if not impossible, waitstaff varied from being Very good to not knowing what they were doing at all. My wife and I will continue to search for ship that meets our expectations. Suggestions would be that the Service is improved through better training of the people in charge of the guests, you should do away with the reservations on the restaurants, many restaurants were not filled to capacity, and the excuse was we did not have enough waitstaff to appropriately serve the extra tables , therefore we did not Seat them,

The boat is getting old, Service even older

Silver Shadow Cruise Review by craigte

4 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: Asia
Wanted to see Asia for the first time, we were on this phone two months after it was launched in, South America. I can remember the services being some of the best I've ever had told my friends it was just like eating at a fine restaurant we're staying at a luxury hotel, those things have change drastically, most restaurants were hard to get into if not impossible, waitstaff varied from being Very good to not knowing what they were doing at all. My wife and I will continue to search for ship that meets our expectations. Suggestions would be that the Service is improved through better training of the people in charge of the guests, you should do away with the reservations on the restaurants, many restaurants were not filled to capacity, and the excuse was we did not have enough waitstaff to appropriately serve the extra tables , therefore we did not Seat them,
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