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On board dining excellent although "The Portbello Experience" was sadly lacking. Not helped by the cruise director walking around the area giving the very lengthy port briefing. No greeting or farewell by the butlers at this event. General dining could not be faulted especially Tiago our waiter who was excellent. Evening drinks served by Sofia and her assistant was excellent again. Thank you Sofia and assistant. Excursions when accompanied by Maria Helena were excellent and she could not be praised enough for her humour and also extensive knowledge. The last full day was a rush as we wanted to go on both the morning and the afternoon tours, which we did. Unfortunately this left us only 40 minutes on return to shower and change for the Taylors meal which has been put back from the previous day. A tiring day not helped by the fact the meal was terrible. There were no choices of menu, the soup was lukewarm in a cold dish, the meat, again on a cold plate and lukewarm was far too rare for us, my wife's meat was raw in the middle and she did not eat it. This was mentioned casually to the cruise director who told my wife to see the maître de. Half of the people on our table did not eat their meat for the same reason. The few vegetables on the plates were also haphazard, different portion size. Finally I would have expected more than a small glass of port when you visited such an establishment although there was ample wine. We were unable to do the online survey as we had no time, receiving late the evening before and having such a busy final day. The transport to and from the airport was excellent. Not the best way to finish what is a luxury holiday and leaves me undecided if I would use Scenic again.

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Scenic Azure Cruise Review by Mellarick

Trip Details
On board dining excellent although "The Portbello Experience" was sadly lacking. Not helped by the cruise director walking around the area giving the very lengthy port briefing. No greeting or farewell by the butlers at this event.

General dining could not be faulted especially Tiago our waiter who was excellent.

Evening drinks served by Sofia and her assistant was excellent again. Thank you Sofia and assistant.

Excursions when accompanied by Maria Helena were excellent and she could not be praised enough for her humour and also extensive knowledge.

The last full day was a rush as we wanted to go on both the morning and the afternoon tours, which we did. Unfortunately this left us only 40 minutes on return to shower and change for the Taylors meal which has been put back from the previous day. A tiring day not helped by the fact the meal was terrible. There were no choices of menu, the soup was lukewarm in a cold dish, the meat, again on a cold plate and lukewarm was far too rare for us, my wife's meat was raw in the middle and she did not eat it. This was mentioned casually to the cruise director who told my wife to see the maître de. Half of the people on our table did not eat their meat for the same reason. The few vegetables on the plates were also haphazard, different portion size. Finally I would have expected more than a small glass of port when you visited such an establishment although there was ample wine.

We were unable to do the online survey as we had no time, receiving late the evening before and having such a busy final day.

The transport to and from the airport was excellent.

Not the best way to finish what is a luxury holiday and leaves me undecided if I would use Scenic again.
, The Scenic Team has responded
Dear Mallarick, we are sorry to hear that your final day was chaotic and the catering was not up to our usual standards. I have passed your feedback on to our reservation team. If you would like to contact us about your specific concerns please send us an email at customercare@scenic.com.au. Best regards, The Scenic Team
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Mellarick’s Full Rating Summary
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Cabin Review

Cabin E104
Immaculately clean, all toiletries excellent, bathrobes and slippers far too large, especially for my wife who is only 5ft. The wash basin in the bathroom was difficult to access for shaving with the shelf unit directly above it. Banged heads! Storage and lighting very good.