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Silversea Cruise Critique: Athens to Venice September 21 to September 28, 2027 The Silversea doesn't compare in its service, in the quality of its staff nor in its overall attitude to the Seabourn. Here are a few examples: Food: The cuisine is too nouvelle: ‘too cutesy by half’. The portions are small; odd combinations that don't work together; poorly prepared, and frequently luke-warm. Dinner entrees with incredibly sized entree portions: One night my entree had only 3 scallops and another only 3 raviolis. There is no choice if you want to order wine by the glass. For example, if you want a glass of red wine, you get whatever they are offering that day; otherwise you must buy a bottle. The choice of 2 or 3 room service appetizers were limited and nontraditional. No shrimp cocktail; no antipasti (and this is an Italian ship); no pate or assortment of cheeses or nuts; and no free caviar. Staff: The personnel do not seem to have a service orientation. Most of the staff are genuinely disinterested and appear to be ‘working’ by rote. The maître d ’hotels appear annoyed if you don't like the location of the table they offer you at meals and are disgruntled if you ask them to find a different one. Disagreeable and borderline surly restaurant managers spend more time talking to each other than helping guests. Waiter staffs who only want to do the expedient thing: dish the food at you and move on so they can wrap up their meal service chores. Their touted 'butler' service is over rated. When ours wasn’t busy looking for a tip, he caught a cold which my wife then caught. Shore Excursions: The arrangements of the timing of the ship getting into each port and the shore excursions are poorly planned. Instead of arriving at 8 am and starting a shore excursion at 8:15 am, if the ship were to arrive a little later, and depart a little later, the shore excursion could occur later. This is particularly important for excursions that involve swimming when that activity should occur in a hotter part of the day. Many of the shore excursions/ports of call were not well thought out and in at least one case, passengers complained and a partial refund was obtained from the shore operator. Their brochure offered a transfer excursion in Venice on disembarkation day as part of the transfer to the hotel. The offer was perfectly clear and in plain English. But in a bait and switch move, they reneged on that option. Miscellaneous: Wi-Fi was way over priced and then worked only sporadically and inconsistently. A polite inquiry was summarily dismissed and not treated with any effort to understand or investigate. Generally the atmosphere on this cruise was one of being 'nickeled and dimed': an extra charge for everything. Bottom Line: They are chintzy while trying to appear ritzy. The Silversea cruise line is not worth the price and certainly doesn't compare to the Seabourn.

The Silversea doesn't compare in service, staff or attitude to the Seabourn

Silver Spirit Cruise Review by wellssb88

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Trip Details
Silversea Cruise Critique: Athens to Venice

September 21 to September 28, 2027

The Silversea doesn't compare in its service, in the quality of its staff nor in its overall attitude to the Seabourn.

Here are a few examples:

Food:

The cuisine is too nouvelle: ‘too cutesy by half’. The portions are small; odd combinations that don't work together; poorly prepared, and frequently luke-warm.

Dinner entrees with incredibly sized entree portions: One night my entree had only 3 scallops and another only 3 raviolis.

There is no choice if you want to order wine by the glass. For example, if you want a glass of red wine, you get whatever they are offering that day; otherwise you must buy a bottle.

The choice of 2 or 3 room service appetizers were limited and nontraditional. No shrimp cocktail; no antipasti (and this is an Italian ship); no pate or assortment of cheeses or nuts; and no free caviar.

Staff:

The personnel do not seem to have a service orientation.

Most of the staff are genuinely disinterested and appear to be ‘working’ by rote.

The maître d ’hotels appear annoyed if you don't like the location of the table they offer you at meals and are disgruntled if you ask them to find a different one.

Disagreeable and borderline surly restaurant managers spend more time talking to each other than helping guests.

Waiter staffs who only want to do the expedient thing: dish the food at you and move on so they can wrap up their meal service chores.

Their touted 'butler' service is over rated. When ours wasn’t busy looking for a tip, he caught a cold which my wife then caught.

Shore Excursions:

The arrangements of the timing of the ship getting into each port and the shore excursions are poorly planned. Instead of arriving at 8 am and starting a shore excursion at 8:15 am, if the ship were to arrive a little later, and depart a little later, the shore excursion could occur later. This is particularly important for excursions that involve swimming when that activity should occur in a hotter part of the day.

Many of the shore excursions/ports of call were not well thought out and in at least one case, passengers complained and a partial refund was obtained from the shore operator.

Their brochure offered a transfer excursion in Venice on disembarkation day as part of the transfer to the hotel. The offer was perfectly clear and in plain English. But in a bait and switch move, they reneged on that option.

Miscellaneous:

Wi-Fi was way over priced and then worked only sporadically and inconsistently. A polite inquiry was summarily dismissed and not treated with any effort to understand or investigate.

Generally the atmosphere on this cruise was one of being 'nickeled and dimed': an extra charge for everything.

Bottom Line:

They are chintzy while trying to appear ritzy. The Silversea cruise line is not worth the price and certainly doesn't compare to the Seabourn.
wellssb88’s Full Rating Summary
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