This was our first cruise and a bit of a special occasion for ourselves but where do I start! Toilets constantly not working and this was due to the system unable to cope not blockages as staff tried to infer. This was not just our cabin but everywhere on the ship. Leaks springing up everywhere, through walls, ceilings and blow dryers constantly in use throughout the ship. We excepted this was a long cruise for our first one and the weather on the crossing was force 7-9 for 3 of the days, this was not a problem you expect this on the Atlantic. The ship was tired and much in need of a refit or replacement we excepted this and looked forward to the ports of call and shore trips we had booked. We finally arrived at New York and told ourselves, here we go this is what we signed up for. New York was ok but spoiled by immigration who took from 10:00 till 16:00 to process passengers off the ship, we managed to finally get into the city at just gone 14:00. This was not P&O's fault, just the Americans being there normal anal selves.! We left NY and from that point it just went down hill even more. Rhode Island Bar Harbour Saguenay ( Later to be reinstated and Sydney cancelled ) All the above ports cancelled and then to cap it off, 1 day in Quebec and not 2!! Weather was to blame we were informed and the Captain was not prepared to launch the tenders. ( 4 other Cruise liners, when we spoke to passengers ashore, managed to call at all of these ports with no problem ) Service in the restaurants was very good, we eat in The Ocean Grill 3 times and this was excellent and highly recommended by ourselves. Entertainment was first class.

Bad first time experience

Arcadia Cruise Review by Azzurauk

6 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Transatlantic
  • Cabin Type: Large Inside Stateroom with Shower
This was our first cruise and a bit of a special occasion for ourselves but where do I start!

Toilets constantly not working and this was due to the system unable to cope not blockages as staff tried to infer. This was not just our cabin but everywhere on the ship.

Leaks springing up everywhere, through walls, ceilings and blow dryers constantly in use throughout the ship.

We excepted this was a long cruise for our first one and the weather on the crossing was force 7-9 for 3 of the days, this was not a problem you expect this on the Atlantic.

The ship was tired and much in need of a refit or replacement we excepted this and looked forward to the ports of call and shore trips we had booked. We finally arrived at New York and told ourselves, here we go this is what we signed up for. New York was ok but spoiled by immigration who took from 10:00 till 16:00 to process passengers off the ship, we managed to finally get into the city at just gone 14:00. This was not P&O's fault, just the Americans being there normal anal selves.!

We left NY and from that point it just went down hill even more.

Rhode Island

Bar Harbour

Saguenay ( Later to be reinstated and Sydney cancelled )

All the above ports cancelled and then to cap it off, 1 day in Quebec and not 2!!

Weather was to blame we were informed and the Captain was not prepared to launch the tenders. ( 4 other Cruise liners, when we spoke to passengers ashore, managed to call at all of these ports with no problem )

Service in the restaurants was very good, we eat in The Ocean Grill 3 times and this was excellent and highly recommended by ourselves.

Entertainment was first class.
Azzurauk’s Full Rating Summary
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