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We went on this cruise because we were with a group. We have been on several other cruises - different cruise lines. Some of the things we didn't like: - casino smelled bad due to smoking - even though we had the drink pkg. we were charged for bottles of water - Medical office was closed most of the day & when we had a need for some gauze bandaids we were told to go to 13th floor where we could get some. Turned out to be a coin operated dispense cabinet which did not have what we needed. We were told if a doctor was needed it would cost at least $140. - The Irish Pub was supposed to be open 24/7 but between breakfast & lunch they closed down. The staff ignored the people waiting - no explanations. Service was also slow. - It was very loud in the Atrium, making it hard to interact with Customer Service. - Because there were so many people who used scooters, walkers & canes, there should have been a dedicated elevator - took an extremely long time to get from floor to floor. - The entertainment, mainly The Brat Pack, was pretty bad. When we got to see The Mercy Boys in the Atrium one night, we were very pleased - they were very good. - The service in our room was inconsistent. No trash removed & room service dishes left. The things we did like: - The food was very good. Ate at two specialty restaurants - Cagney's & the Japanese one. We enjoyed them both very much. - Getting on & off the ship went smoothly. - Our mini-suite was small but generally ok. - We were glad that Norwegian handled the change of ports well due to the hurricanes. - It was nice to have free-style dining with no need to dress up. - We weren't bothered with a lot of photographers - got one nice photo at the Japanese Restaurant. - We didn't do any excursions, but got off the ship a couple of times. Glad not to have tenders. Plus it was nice to have shuttle/bike-riding cabs since there were long walks to the shops.

Disappointing as compared to other lines

Norwegian Escape Cruise Review by NikiStar

5 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Western Caribbean
  • Cabin Type: Mid-ship Mini-Suite with Balcony
We went on this cruise because we were with a group. We have been on several other cruises - different cruise lines. Some of the things we didn't like:

- casino smelled bad due to smoking

- even though we had the drink pkg. we were charged for bottles of water

- Medical office was closed most of the day & when we had a need for some gauze bandaids we were told to go to 13th floor where we could get some. Turned out to be a coin operated dispense cabinet which did not have what we needed. We were told if a doctor was needed it would cost at least $140.

- The Irish Pub was supposed to be open 24/7 but between breakfast & lunch they closed down. The staff ignored the people waiting - no explanations. Service was also slow.

- It was very loud in the Atrium, making it hard to interact with Customer Service.

- Because there were so many people who used scooters, walkers & canes, there should have been a dedicated elevator - took an extremely long time to get from floor to floor.

- The entertainment, mainly The Brat Pack, was pretty bad. When we got to see The Mercy Boys in the Atrium one night, we were very pleased - they were very good.

- The service in our room was inconsistent. No trash removed & room service dishes left.

The things we did like:

- The food was very good. Ate at two specialty restaurants - Cagney's & the Japanese one. We enjoyed them both very much.

- Getting on & off the ship went smoothly.

- Our mini-suite was small but generally ok.

- We were glad that Norwegian handled the change of ports well due to the hurricanes.

- It was nice to have free-style dining with no need to dress up.

- We weren't bothered with a lot of photographers - got one nice photo at the Japanese Restaurant.

- We didn't do any excursions, but got off the ship a couple of times. Glad not to have tenders. Plus it was nice to have shuttle/bike-riding cabs since there were long walks to the shops.
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Cabin Review

Mid-ship Mini-Suite with Balcony
Cabin MA
It was ok.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins