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We had a wonderful time on our cruise. The ports were fabulous. Then, the first night of the cruise (we were doing my time dining), we had a wonderful time with the people we had dinner with (who we did not know). The ship allowed us all to change times for the rest of the cruise so that we could all eat together every night and reserved a table for it. It really made for a fabulous cruise. To make dining even better, our waiters (we had the same ones every night) were absolutely fabulous. However, the rest of the ship was not up to the dining room staff or the itinerary. Our cabin was hot when we arrived (shouldn't our room steward have noticed this prior to us boarding) and we had to have an engineer called. The movie theatre was closed half the cruise. There were computer problems one night with the big show. Many nights we could not attend the big show (including the two comedians) because they had only one show and it conflicted with dining. Staff in Next Cruises was incompetent. Staff at guest services was not much better. We came on board and an excursion we were scheduled for the next day to go to Cannes was cancelled. We asked for We have been on a number of Royal Caribbean cruises and the staff is generally a highlight of the ship and we really like Royal Caribbean. However, with the exception of the dining room (also the food there was better than in most Royal Caribbean main dining rooms), this fell behind the quality of my previous experiences on Royal Caribbeans.

Great itinerary, wonderful dining room staff, tired ship

Brilliance of the Seas Cruise Review by shiphound

1 person found this helpful
Trip Details
We had a wonderful time on our cruise. The ports were fabulous. Then, the first night of the cruise (we were doing my time dining), we had a wonderful time with the people we had dinner with (who we did not know). The ship allowed us all to change times for the rest of the cruise so that we could all eat together every night and reserved a table for it. It really made for a fabulous cruise. To make dining even better, our waiters (we had the same ones every night) were absolutely fabulous.

However, the rest of the ship was not up to the dining room staff or the itinerary. Our cabin was hot when we arrived (shouldn't our room steward have noticed this prior to us boarding) and we had to have an engineer called. The movie theatre was closed half the cruise. There were computer problems one night with the big show. Many nights we could not attend the big show (including the two comedians) because they had only one show and it conflicted with dining. Staff in Next Cruises was incompetent. Staff at guest services was not much better. We came on board and an excursion we were scheduled for the next day to go to Cannes was cancelled. We asked for

We have been on a number of Royal Caribbean cruises and the staff is generally a highlight of the ship and we really like Royal Caribbean. However, with the exception of the dining room (also the food there was better than in most Royal Caribbean main dining rooms), this fell behind the quality of my previous experiences on Royal Caribbeans.
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