Scenic Amber Cruise Review by jutta1
- Sail Date: August 2017
- Destination: Europe River
All off shore tour guides were excellent, well prepared, knowledgeable and a joy to learn from, except that we were extremely disappointed with the Salzbury tour guide (Dieter), very opinionated to the point where we we turned our audio off (he made several comments that may have been deemed to be offending to some of the tour group, he should also be reminded to turn his audio on mute/OFF while in the bathroom) .
The Scenic Amber ship and its crew expertly navigated the high waters of the Danube and communicated updates on a regular basis, this was appreciated, however the "engine /propeller failure" - as we were told, resulted in the tour not sailing to its end destination of Nuremberg, which was very disappointing as this was a city that partly swayed us to choose this particular cruise line. There has been no mention of compensation being provided for the missed leg of the cruise, something that I would expect from a 5 star cruise line. Thankfully the accompanying Scenic buses were on stand-by and accommodated the unforeseen transportation deviations and got us to Prague safely.
Great dining experiences and wonderful food choices were provided daily, excellent wines, and very courteous, knowledgeable and entertaining staff served us daily.
Although we experienced many wonderful adventures while on the cruise part of our vacation, we had extended our vacation an additional 11 days to travel to other parts of Europe. However due to a family emergency back home we had to cut our vacation short and Scenic staff in Australia were able to assist in changing our return flight to accommodate our needs. Their quick response allowed us to overcome the various timezones issues that I was experiencing, and we were on a flight home within 10 hours of making the call to the Scenic emergency number. Thank you to all who were involved in assisting us with the flight deviation.
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