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We booked Owner's suite 701 having been told it was "subject to noise when anchoring". What we got nstead was and hour to an hour and a half of extremely loud banging, grinding, clanking and intense vibration. When we reported this issue we were told that it was the thrusters not the anchor as the ship was not anchored and that we were to expect the same for the remainder of the cruise. We were also told that "at least" on our one sea day we could relax since the ship would not docked. That day we were woken to hammering and noise due to maintenance close to our suite. Even after complaining this went on for over one hour. It is clear to us that Seabourn sold us this suite with full knowledge of the existing problem and used deception to do so. Buyer beware that if you are going to reserve suite 701 and pay this much money you will subjected to a very stressful experience upon arrival at port and also departure which will make your vacation a very stressful one. Aside from this the Encore is understaffed, service is simply average and entertainment leaves a lot to be desired. We have been very disappointed overall with our experience with Seabourn and will not be sailing with them again. Seabourn is obviously only interested in making money without concern for providing their guests with the superior experience and service they advertise.

Do not cruise on the Encore!

Seabourn Encore Cruise Review by adri921

22 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Baltic Sea
  • Cabin Type: Owner's Suite
We booked Owner's suite 701 having been told it was "subject to noise when anchoring". What we got nstead was and hour to an hour and a half of extremely loud banging, grinding, clanking and intense vibration. When we reported this issue we were told that it was the thrusters not the anchor as the ship was not anchored and that we were to expect the same for the remainder of the cruise. We were also told that "at least" on our one sea day we could relax since the ship would not docked. That day we were woken to hammering and noise due to maintenance close to our suite. Even after complaining this went on for over one hour. It is clear to us that Seabourn sold us this suite with full knowledge of the existing problem and used deception to do so. Buyer beware that if you are going to reserve suite 701 and pay this much money you will subjected to a very stressful experience upon arrival at port and also departure which will make your vacation a very stressful one.

Aside from this the Encore is understaffed, service is simply average and entertainment leaves a lot to be desired. We have been very disappointed overall with our experience with Seabourn and will not be sailing with them again. Seabourn is obviously only interested in making money without concern for providing their guests with the superior experience and service they advertise.
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Cabin Review

Owner's Suite
Cabin OW 701
Horrendous noise in our cabin from thrusters for extremely long period of time upon arrival at port and also while departing. See review above.
Deck 10 Suite Cabins