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We cruised on Silversea's Spirit from Barcelona to Rome, August 8, 2017 for 9 days. We chose Silversea's because of their sterling reputation for service and they did not let us down, and I commend the Silverseas staff who are professional, warm and engaging. They get to know their guest's quickly -however there were other areas that disappointed us greatly. The ship itself was in good to average shape but starting to show some wear and tear and in need of a re freshening. Our veranda cabin was a nice size and comfortable BUT the restroom had a horrible smell that pretty much ruined our cruise from day one. The staff (both housekeeping and engineering) worked diligently to try and find the cause and correct it, but unfortunately they were never able to. I immediately brought this odor issue to the attention of our butler, his supervisor, engineering, the head of housekeeping and guest relations. I honestly believe it was an embarrassment to them and it should be. We were never offered another cabin or any kind of compensation, which I thought was surprising and disappointing. The service at the dining venues was excellent, the food was good, but I felt like the hours of operation of the restaurants were too rigid. I was also disappointed that for the evening meal there was no type of buffet option like on Seabourn or Oceania. In all fairness they offer room service 24 hours, but that is not what I was looking for. I was not very impressed with the excursions. Most of them tended to be longer than necessary and not much in the way of enrichment. Of the 5 excursions we did, only 2 were truly enjoyable and fun. Next time I cruise it will probably be with Seabourn.

Great Service but Disappointing in other Areas

Silver Spirit Cruise Review by SA Lou

2 people found this helpful
Trip Details
We cruised on Silversea's Spirit from Barcelona to Rome, August 8, 2017 for 9 days.

We chose Silversea's because of their sterling reputation for service and they did not let us down, and I commend the Silverseas staff who are professional, warm and engaging. They get to know their guest's quickly -however there were other areas that disappointed us greatly.

The ship itself was in good to average shape but starting to show some wear and tear and in need of a re freshening.

Our veranda cabin was a nice size and comfortable BUT the restroom had a horrible smell that pretty much ruined our cruise from day one.

The staff (both housekeeping and engineering) worked diligently to try and find the cause and correct it, but unfortunately they were never able to.

I immediately brought this odor issue to the attention of our butler, his supervisor, engineering, the head of housekeeping and guest relations.

I honestly believe it was an embarrassment to them and it should be. We were never offered another cabin or any kind of compensation, which I thought was surprising and disappointing.

The service at the dining venues was excellent, the food was good, but I felt like the hours of operation of the restaurants were too rigid. I was also disappointed that for the evening meal there was no type of buffet option like on Seabourn or Oceania. In all fairness they offer room service 24 hours, but that is not what I was looking for.

I was not very impressed with the excursions. Most of them tended to be longer than necessary and not much in the way of enrichment. Of the 5 excursions we did, only 2 were truly enjoyable and fun.

Next time I cruise it will probably be with Seabourn.
SA Lou’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
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Service
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Cabin Review

Cabin 632
Cabin was a nice size but starting to show some wear and tear.
Our restroom had a horrendous odor that the staff was never able to correct.
They managed to get the stench to a survivable level but not one you would expect or should have to tolerate, especially on a luxury cruise line.
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