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The main problem with Windstar, confirmed many times over by other guests onboard, is that their office NEVER responds . If you have an issue, and you will have because they have some serious internal communication issues, forget reaching them by phone, email, mail, or fax. Yes, tried them all. You leave voicemails, they go un-answered. Emails to multiple addresses...forget a response. You fax or snail mail and the result is the same. This company won't even respond to credit card company or Better Business Bureau. Call reservations, hold 30+ minutes ...and get nowhere. There are obvious signs they are cutting back significantly. Water sports equipment that they rave about off back of ship...in sorry shape. Sails they talk about....yeah, right. One main sail had a huge tear in it most of the cruise. Rear sail completely inoperative. Whirlpool and pool is something in dire need of refurbishment. We good go on and on. Expect information before a cruise (boarding time, where?, anything)...forget about it. Its a shame, because the crew is outstanding. This is a company that was in financial trouble only 6 years ago, was bought out by Xanterra - national park concessioner...so you can imagine for yourself the result. Running lodging and food services in some national parks is not maintaining cruise ships. We think, and have said as much to the cruise line, is that they are in financial trouble. Since it is a private company and they don't report financial information like publically owned companies (e.g. Carnival), no way to substantiate it. Be forewarned. As much as we enjoy their crews of the high seas, their land based operation is simply horrible. Any company that doesn't communicate or respond to repeat guests speaks volumes. Accordingly, Windstar is dead to us.

Cruise was good, management is horrible!

Wind Star Cruise Review by bemchi

15 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Mediterranean
  • Cabin Type: Deluxe Oceanview Stateroom
The main problem with Windstar, confirmed many times over by other guests onboard, is that their office NEVER responds . If you have an issue, and you will have because they have some serious internal communication issues, forget reaching them by phone, email, mail, or fax. Yes, tried them all. You leave voicemails, they go un-answered. Emails to multiple addresses...forget a response. You fax or snail mail and the result is the same. This company won't even respond to credit card company or Better Business Bureau. Call reservations, hold 30+ minutes ...and get nowhere. There are obvious signs they are cutting back significantly. Water sports equipment that they rave about off back of ship...in sorry shape. Sails they talk about....yeah, right. One main sail had a huge tear in it most of the cruise. Rear sail completely inoperative. Whirlpool and pool is something in dire need of refurbishment. We good go on and on. Expect information before a cruise (boarding time, where?, anything)...forget about it. Its a shame, because the crew is outstanding. This is a company that was in financial trouble only 6 years ago, was bought out by Xanterra - national park concessioner...so you can imagine for yourself the result. Running lodging and food services in some national parks is not maintaining cruise ships. We think, and have said as much to the cruise line, is that they are in financial trouble. Since it is a private company and they don't report financial information like publically owned companies (e.g. Carnival), no way to substantiate it. Be forewarned. As much as we enjoy their crews of the high seas, their land based operation is simply horrible. Any company that doesn't communicate or respond to repeat guests speaks volumes. Accordingly, Windstar is dead to us.
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Cabin Review

Deluxe Oceanview Stateroom
Cabin AX xxxx
Reasonable condition and was always maintained well
Deck 2 Outside Cabins