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We chose this cruise as we had not been to many of the ports. We arrived at Civitavecchia at 11:20, got a very dodgy taxi ride very quickly and were onboard for just after midday, so Check-in was efficient.Cabins were available quickly and luggage arrived fairly quickly as well. This was our 4th celebrity cruise and each time we are noticing more and things getting worse, nothing seriously major, but he constant drip of cutbacks is showing through more and more. The main issue was the MDR. We could not the get the fixed dining we have always had but day 1 was fine as we were allocated a rough slot of 8:45 to 9:15. Afterwards we tried to book for the rest of the cruise but were told we couldn't. On day 2 we tried to to get a table at 8:15 as recommended by staff and we're given a vibrating pager and asked to wait about 20 minutes. Half an hour later we were told another 10 minutes. Another 20 minutes later and I went to see the maitre de, and the story then changed to say we were paged half and hour before which we certainly were not. There were about two dozen people in the same situation. We were eventually seated at 9:30 and ordered at 9:40. Totally unacceptable. Having a rant did have the desired effect though and we were given a good table at the same time for the rest of the cruise. The food in the MDR was mostly very good, albeit a bit repetitive and we had very good waiters , Alvito from Goa and his sidekick Kevin, who were both very entertaining and efficient. I'm not sure why celebrity have "sommeliers" as these wine waiters either don't know or don't have the time to suggest wines for each meal and on many occasions the waiters actually served the wine once we decided what we thought was best. OLga did generally remember what we ordered the previous night but surely their job is to suggest wine pairings, not just top up glasses. Whilst it was good to see many people including us still get dressed up for "chic night" , the dress code in the MDR especially, is still not being enforced with a few people wearing vests, shorts and even keeping hats on. Our favourite spot, the martini bar, was hit and miss with regard to service. The music there and the throughout the ship was too loud and inappropriate for the audience. We are not teenagers and nor are the majority of guests, so why play rave music, surely a nice bit of soft jazz would be more suitable. The sunset bar was understaffed and may of the drinks they made were frankly poor, with no attention to detail, no consistency and often missing key ingredients such as mint, so I was often unable to get a mojito. We ate in Quine which was great again and a thumbs up to the 'big guy' Neb for looking after us so well. Again they were pushing the other restuarants heavily throughout the cruise often at discounted prices, we eventually got Qsine for half the normal price. The price of shuttle buses is now out of hand. Barcelona was €5 each,even dearer than the local bus which was €4. Malaga was also €5 and ibiza was €8. Celebrity should be picking up the cost of this. Overall celebrity are now appealing to the mass market and not the brand that they were or think they are which is a real shame, so we may start to look elsewhere.

Celebrity going backwards

Celebrity Reflection Cruise Review by duncrieviedude

15 people found this helpful
Trip Details
We chose this cruise as we had not been to many of the ports.

We arrived at Civitavecchia at 11:20, got a very dodgy taxi ride very quickly and were onboard for just after midday, so Check-in was efficient.Cabins were available quickly and luggage arrived fairly quickly as well.

This was our 4th celebrity cruise and each time we are noticing more and things getting worse, nothing seriously major, but he constant drip of cutbacks is showing through more and more.

The main issue was the MDR. We could not the get the fixed dining we have always had but day 1 was fine as we were allocated a rough slot of 8:45 to 9:15.

Afterwards we tried to book for the rest of the cruise but were told we couldn't.

On day 2 we tried to to get a table at 8:15 as recommended by staff and we're given a vibrating pager and asked to wait about 20 minutes. Half an hour later we were told another 10 minutes. Another 20 minutes later and I went to see the maitre de, and the story then changed to say we were paged half and hour before which we certainly were not. There were about two dozen people in the same situation. We were eventually seated at 9:30 and ordered at 9:40. Totally unacceptable. Having a rant did have the desired effect though and we were given a good table at the same time for the rest of the cruise.

The food in the MDR was mostly very good, albeit a bit repetitive and we had very good waiters , Alvito from Goa and his sidekick Kevin, who were both very entertaining and efficient.

I'm not sure why celebrity have "sommeliers" as these wine waiters either don't know or don't have the time to suggest wines for each meal and on many occasions the waiters actually served the wine once we decided what we thought was best. OLga did generally remember what we ordered the previous night but surely their job is to suggest wine pairings, not just top up glasses.

Whilst it was good to see many people including us still get dressed up for "chic night" , the dress code in the MDR especially, is still not being enforced with a few people wearing vests, shorts and even keeping hats on.

Our favourite spot, the martini bar, was hit and miss with regard to service. The music there and the throughout the ship was too loud and inappropriate for the audience. We are not teenagers and nor are the majority of guests, so why play rave music, surely a nice bit of soft jazz would be more suitable.

The sunset bar was understaffed and may of the drinks they made were frankly poor, with no attention to detail, no consistency and often missing key ingredients such as mint, so I was often unable to get a mojito.

We ate in Quine which was great again and a thumbs up to the 'big guy' Neb for looking after us so well. Again they were pushing the other restuarants heavily throughout the cruise often at discounted prices, we eventually got Qsine for half the normal price.

The price of shuttle buses is now out of hand. Barcelona was €5 each,even dearer than the local bus which was €4. Malaga was also €5 and ibiza was €8. Celebrity should be picking up the cost of this.

Overall celebrity are now appealing to the mass market and not the brand that they were or think they are which is a real shame, so we may start to look elsewhere.
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Cabin Review

Deluxe Ocean View with Verandah
Cabin 2B 6220
On the hump, very central, and quiet despite being near the lifts
Sunrise Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews