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Our first cruise with Celebrity having done 3 previous cruises with P & O, also the first time we had cruised in the Med. Given the reputation that Celebrity have, I was expecting a level of quality higher than P & O but, whilst we enjoyed the cruise, I was a little disappointed. Embarkation in Rome was seamless and from arrival we were in our cabin within 15 minutes. The cabin was very good, the only thing lacking was tea & coffee facilities in the room (but I accept this is very much a British "thing"). The positive points were the quality of service was superb, the cabin steward, Kylen was exceptional and all the staff in the restaurants were of similar quality. The entertainment venues in the ship were well laid out but the Theatre and Sky Lounge were regularly half-empty yet the Grand Foyer, with limited space was generally heaving to the point that it was at times uncomfortable - to us it didn't seem to be the best use of facilities. The Ensemble Lounge was nice and relaxed but the Martini Bar was generally heaving and it was very difficult to find a seat. The Cruise Director Martin was very good but I was surprised by the lack of visibility of other entertainment staff. The "in house" singers were good but I found some of the shows a little bewildering, and whilst Amy Atkinson & The McDonald Brothers were fabulous, many of the other acts were average and below the level I had anticipated. The first Silent Disco was a highlight and a wonderful evening with 3 completely different genres across the 3 channels, however the final one was so disappointing as the 3 channels all had similar music, which really missed the point. The food was good, but nothing special, and in my view not as good in quality as P & O and. at times, I found the menu limited. We ate in QSine, Tuscan Grill and The Lawn Club and whilst they were all good, I did not feel they merited a $45 cover charge. The food in Oceaniew Café left a lot to be desired and, at times, it resembled a rugby scrum with it being very difficult to find a table. We had the Classic drinks package as part of the offer and thank goodness we did as the prices of the drinks were exortionate. My main gripe is the lack of deck space, on sea days and in the late afternoon not only was it almost impossible to find a sunbed but it was even more difficult to find an outside space to enjoy a drink. The Lawn Club area looks nice but takes up a ridiculous amount of space that I feel could be better utilised. We did 5 shore excursions and these were generally good, although at times far too much time is taken visiting "factories" which is an attempt to persuade you to buy over-priced goods. Overall I enjoyed the Cruise and the service was superb but I don't feel that Celebrity quite lived up to its reputation of a high-end cruise line.

Enjoyable 1st time with Celebrity but.....

Celebrity Reflection Cruise Review by BUKEITH

17 people found this helpful
Trip Details
Our first cruise with Celebrity having done 3 previous cruises with P & O, also the first time we had cruised in the Med.

Given the reputation that Celebrity have, I was expecting a level of quality higher than P & O but, whilst we enjoyed the cruise, I was a little disappointed.

Embarkation in Rome was seamless and from arrival we were in our cabin within 15 minutes. The cabin was very good, the only thing lacking was tea & coffee facilities in the room (but I accept this is very much a British "thing").

The positive points were the quality of service was superb, the cabin steward, Kylen was exceptional and all the staff in the restaurants were of similar quality.

The entertainment venues in the ship were well laid out but the Theatre and Sky Lounge were regularly half-empty yet the Grand Foyer, with limited space was generally heaving to the point that it was at times uncomfortable - to us it didn't seem to be the best use of facilities. The Ensemble Lounge was nice and relaxed but the Martini Bar was generally heaving and it was very difficult to find a seat.

The Cruise Director Martin was very good but I was surprised by the lack of visibility of other entertainment staff. The "in house" singers were good but I found some of the shows a little bewildering, and whilst Amy Atkinson & The McDonald Brothers were fabulous, many of the other acts were average and below the level I had anticipated.

The first Silent Disco was a highlight and a wonderful evening with 3 completely different genres across the 3 channels, however the final one was so disappointing as the 3 channels all had similar music, which really missed the point.

The food was good, but nothing special, and in my view not as good in quality as P & O and. at times, I found the menu limited. We ate in QSine, Tuscan Grill and The Lawn Club and whilst they were all good, I did not feel they merited a $45 cover charge. The food in Oceaniew Café left a lot to be desired and, at times, it resembled a rugby scrum with it being very difficult to find a table.

We had the Classic drinks package as part of the offer and thank goodness we did as the prices of the drinks were exortionate.

My main gripe is the lack of deck space, on sea days and in the late afternoon not only was it almost impossible to find a sunbed but it was even more difficult to find an outside space to enjoy a drink. The Lawn Club area looks nice but takes up a ridiculous amount of space that I feel could be better utilised.

We did 5 shore excursions and these were generally good, although at times far too much time is taken visiting "factories" which is an attempt to persuade you to buy over-priced goods.

Overall I enjoyed the Cruise and the service was superb but I don't feel that Celebrity quite lived up to its reputation of a high-end cruise line.
BUKEITH’s Full Rating Summary
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