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We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits. However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet service and assistance, guest services, excursion desk, etc. Evident that cabin attendants and restaurant waiters DID NOT have assistants to help them. Also no drink pool service staff. We felt that all the personnel were overworked, tired and could not possibly do the work of 2-3 people. General Cafe skimped on better food options and higher end fruits, vegetables and main courses. Quality and gourmet choices suffered Makes $$$ cruising less attractive by cutting personnel services!!!! Fredy, our cabin attendant was very attentive and very hard worker - eager to please, and at BLU, we really appreciated all the hard work and efforts by Tanya and Sarah, Billy, Anastasia, Armando, and at the Captain's Club events, and cocktail hour, we especially were impressed with senior staff manager, Errol, from Jamaica, although the appetizers for each event were sub-par and repetitive and everyone agreed that it tasted like leftover foods put together on a mini-skewer. Barbara, from Hungary was extremely courteous, knowledgeable and helpful in the Future Travel Destinations. The shops were a disappointment - need more boutique options that are well priced, unique and fun. Internet: like 3rd world country intermittent bad service. Staff help was spotty at best. We paid $$$$$$ for poor service throughout ourv15 day cruise. TV was exceptionally poor. No way of telling when free movies, ship lectures or programs were being shown. No TV guide functions. Need to be updated as well.

Beautiful luxurious cruise with a good itinerary

Celebrity Infinity Cruise Review by hbhbhbhbhb

4 people found this helpful
Trip Details
We are repeat Celebrity Aqua Class cruisers and like and appreciate the loyalty benefits.

However, we noticed a reduction of staff and services everywhere especially at Blu restaurant, Main Cafe, Aqua Class cabin cleaning, internet service and assistance, guest services, excursion desk, etc. Evident that cabin attendants and restaurant waiters DID NOT have assistants to help them. Also no drink pool service staff. We felt that all the personnel were overworked, tired and could not possibly do the work of 2-3 people. General Cafe skimped on better food options and higher end fruits, vegetables and main courses. Quality and gourmet choices suffered

Makes $$$ cruising less attractive by cutting personnel services!!!!

Fredy, our cabin attendant was very attentive and very hard worker - eager to please, and at BLU, we really appreciated all the hard work and efforts by Tanya and Sarah, Billy, Anastasia, Armando, and at the Captain's Club events, and cocktail hour, we especially were impressed with senior staff manager, Errol, from Jamaica, although the appetizers for each event were sub-par and repetitive and everyone agreed that it tasted like leftover foods put together on a mini-skewer.

Barbara, from Hungary was extremely courteous, knowledgeable and helpful in the Future Travel Destinations.

The shops were a disappointment - need more boutique options that are well priced, unique and fun.

Internet: like 3rd world country intermittent bad service. Staff help was spotty at best. We paid $$$$$$ for poor service throughout ourv15 day cruise.

TV was exceptionally poor. No way of telling when free movies, ship lectures or programs were being shown. No TV guide functions. Need to be updated as well.
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Cabin Review

Aqua Class
Cabin A1 9043
Dated furniture, poor bedding uneven mattresses. Shower floor was unevenly grouted and
thus grounded. Often water leaked on the floor due to poor glass door quality.
Definitely needs new updates - esp for Aqua Class!!!
Deck 11 Inside Cabins, Balcony Cabins