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first time cruiser and was a complete nightmare! First of all the boat never made it to Jamaica. We were initially told we would not be going to the Cayman Islands, then when we got to Jamaica we were not allowed to port. The excursions were cancelled and recharged so many times we spent hours of our vacation in line on the ship to talk to customer service. The ship's solution to the lack of ports was to play bingo? Wow... awesome. Then when we finally got to get off of the ship I checked my luggage so I wouldn't have to lug it in long lines. I placed my laptop bag inside my suitcase. When I received my bag it was ripped at the bottom and my laptop's power button was jammed inside my computer. The computer repair guys have all laughed and said starlinewould have basically had to play kick-ball with my computer for this amount of damage to be done. I have been calling and calling Carnival though my travels home and finally got a callback today (4 days later) all to be told they are not liable because of small print about valuables. DO NOT CRUISE WITH CARNIVAL! You will sail in circles for a week and have all your stuff ruined and no one will do the right thing because of their fine print. I am appalled and disgusted by my experience.

Very bad and 3rd class

SuperStar Libra Cruise Review by razaleo

Trip Details
  • Sail Date: August 2016
  • Destination: Alaska
first time cruiser and was a complete nightmare! First of all the boat never made it to Jamaica. We were initially told we would not be going to the Cayman Islands, then when we got to Jamaica we were not allowed to port. The excursions were cancelled and recharged so many times we spent hours of our vacation in line on the ship to talk to customer service. The ship's solution to the lack of ports was to play bingo? Wow... awesome. Then when we finally got to get off of the ship I checked my luggage so I wouldn't have to lug it in long lines. I placed my laptop bag inside my suitcase. When I received my bag it was ripped at the bottom and my laptop's power button was jammed inside my computer.

The computer repair guys have all laughed and said starlinewould have basically had to play kick-ball with my computer for this amount of damage to be done. I have been calling and calling Carnival though my travels home and finally got a callback today (4 days later) all to be told they are not liable because of small print about valuables. DO NOT CRUISE WITH CARNIVAL! You will sail in circles for a week and have all your stuff ruined and no one will do the right thing because of their fine print. I am appalled and disgusted by my experience.
razaleo’s Full Rating Summary
Enrichment Activities
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Fitness & Recreation
Shore Excursions
Ages Under 3
Ages 3 to 6
Ages 7 to 9
Ages 10 to 12
Ages 13 to 15
Ages 16+
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Cabin Review

Cabin 4
The computer repair guys have all laughed and said cruise would have basically had to play kick-ball with my computer for this amount of damage to be done. I have been calling and calling Carnival though my travels home and finally got a callback today (4 days later) all to be told they are not liable because of small print about valuables. DO NOT CRUISE WITH CARNIVAL! You will sail in circles for a week and have all your stuff ruined and no one will do the right thing because of their fine print. I am appalled and disgusted by my experience.