Zaandam Cruise Review by jackjeanr
- Sail Date: April 2017
- Destination: Hawaii
- Cabin Type: Large Interior Stateroom
Our primary negative perception about the cruise and the ship is about how cool/cold the ship's public areas were kept requiring us and many other passengers to habitually walk around wearing our coats, hoodies, etc. We would sit in, for example, to listen to Adagio only to have cold air conditioning blowing on our heads, as well as elsewhere about the ship. Uncalled for.
The lack of a librarian/IT supervisor was another failure in customer service, and the staff at the front desk was no substitute, nor should they be. The excessive cost coupled with the poor quality of WiFi service is a slap in the face for any passengers trying to make use of that service and should be improved.
One thing that seemed to have changed for the better was the overall quality of the entertainment throughout the cruise, at least in comparison to our last four cruises with HAL since 2014 on other ships. But the over amplification of the band and singers constantly corrupted what could have been a better musical experience and often took away from the quality of the singers voices who always seemed to be trying to be heard over the band; those gals and guys deserve better treatment and respect from any musical group that accompanies them.
The cabin stewards were good, and the 5th floor dining staff excellent. The Lido's dining chairs need reupholstering, now. Almost every chair's cushioning has been flattened down to the frame.
Our overall experience was such that, contrary to our usual practice, we didn't sign up on board for a specific future cruise; we did leave a future cruise deposit that will be good for the next several years on a cruise of our choosing. If there is one. Our next several cruises will be with Cunard and we'll just keep reading CC's blogs and look forward to hearing about improvements.
I'm not going to say anything about the tours offered under the precept of, if you can't say anything nice...... But if HAL perceives all touring passengers to need a shopping stop, please do away with them on cultural tours and just organize plain old shopping tours for those who want to shop and visit markets, etc.
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