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We initially chose the Mediterranean cruise on Norwegian Epic for the itinerary. We could board in Barcelona, end the tour in Marseilles. Worked for us because we wanted to take the train to Paris after the cruise. That didnt work out like we had planned. Norwegian cancelled our booking. They had changed the itinerary and replaced Marseilles with Majorca, so our train trip became an issue. Further, they claimed they emailed me to ask if we still wanted the cruise, but the definitely did not...nothing in my in-box, spam, trash, and when I asked for proof they emailed they couldn't produce any. THAT SAID, they (after a bit of finagling on our part) made up for their error. They re-booked our passage, didnt charge us for the extra night on board that we needed to get to Barcelona, and gave us an on-board credit to make up for the extra cost of the train from Barcelona instead of Marseilles. Now to the ship - nice, modern in common areas. Decent entertainment, except for Priscilla Queen of the Desert which was terrible. Food...fine in main dining rooms, but we had two really lackluster dinners in the main buffet. Breakfasts were good, as was the seafood night, but Latin and Asian dinners were really lousy. Dinner in the Spiegle Tent for the Cirque performance was okay, but they had issues with service. Most people literally had finished their dessert before our entrees were served, and it took so long to get the food that the minute we were served the lights went out for the show. Made it really hard to see so we could scrape off the sauce, which was waaayyyy too peppery. The cabin...as friends traveling we wanted bed made up as twins. It wasn't. We asked for a fix, but the curved shape of the headboard meant the twin beds cant be separated by more than about two inches. Not terribly comfortable. We had an issue with our door lock which was pooh-poohed a bit, until we got locked into our cabin and had to be rescued by maintenance. The couch in the room is simply uncomfortable, again due to the curved shape. Finally, the bathroom layout is odd - privacy is managed with a curtain and so you can't leave the room if your roommate is using the bathroom because its in front of the door. Also, the bathtub is VERY deep and hard to get in and out of if you are at all mobility challenged or even a little bit less than sure-footed. Shore excursions - we did only one with the ship, in Mallorca, and it was pretty good albeit much more money than doing it with a separate tour company would have been. The only issue with excursions was our morning in Cannes, when it was very windy and wavy, so disembarkation was delayed. Not the ship's doing, but making informational announcements would have been helpful to all of us in line. Crew - very good with the exception of one guest services person who was plain rude on the phone and not the least bit helpful. I hear other Norwegian ships dont have some of these issues, so I may give the company another chance in the future, but the jury is still out on this decision.

Great Itinerary, Average Ship

Norwegian Epic Cruise Review by iamenu

7 people found this helpful
Trip Details
We initially chose the Mediterranean cruise on Norwegian Epic for the itinerary. We could board in Barcelona, end the tour in Marseilles. Worked for us because we wanted to take the train to Paris after the cruise. That didnt work out like we had planned.

Norwegian cancelled our booking. They had changed the itinerary and replaced Marseilles with Majorca, so our train trip became an issue. Further, they claimed they emailed me to ask if we still wanted the cruise, but the definitely did not...nothing in my in-box, spam, trash, and when I asked for proof they emailed they couldn't produce any. THAT SAID, they (after a bit of finagling on our part) made up for their error. They re-booked our passage, didnt charge us for the extra night on board that we needed to get to Barcelona, and gave us an on-board credit to make up for the extra cost of the train from Barcelona instead of Marseilles.

Now to the ship - nice, modern in common areas. Decent entertainment, except for Priscilla Queen of the Desert which was terrible. Food...fine in main dining rooms, but we had two really lackluster dinners in the main buffet. Breakfasts were good, as was the seafood night, but Latin and Asian dinners were really lousy. Dinner in the Spiegle Tent for the Cirque performance was okay, but they had issues with service. Most people literally had finished their dessert before our entrees were served, and it took so long to get the food that the minute we were served the lights went out for the show. Made it really hard to see so we could scrape off the sauce, which was waaayyyy too peppery.

The cabin...as friends traveling we wanted bed made up as twins. It wasn't. We asked for a fix, but the curved shape of the headboard meant the twin beds cant be separated by more than about two inches. Not terribly comfortable. We had an issue with our door lock which was pooh-poohed a bit, until we got locked into our cabin and had to be rescued by maintenance. The couch in the room is simply uncomfortable, again due to the curved shape. Finally, the bathroom layout is odd - privacy is managed with a curtain and so you can't leave the room if your roommate is using the bathroom because its in front of the door. Also, the bathtub is VERY deep and hard to get in and out of if you are at all mobility challenged or even a little bit less than sure-footed.

Shore excursions - we did only one with the ship, in Mallorca, and it was pretty good albeit much more money than doing it with a separate tour company would have been. The only issue with excursions was our morning in Cannes, when it was very windy and wavy, so disembarkation was delayed. Not the ship's doing, but making informational announcements would have been helpful to all of us in line.

Crew - very good with the exception of one guest services person who was plain rude on the phone and not the least bit helpful.

I hear other Norwegian ships dont have some of these issues, so I may give the company another chance in the future, but the jury is still out on this decision.
iamenu’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
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Cabin Review

Mini-Suite with Balcony
Cabin MB 10097
Didn't like the cabin. Bathroom has little privacy, beds dont work well as twins, curved couch isnt comfortable. Pillows are awful and lumpy.
Deck 12 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • City Tour
    We had 4 days in Barcelona prior to Embarkation. Great overview of city - well run, saw lots, tour guide awesome. Included entry to Park Guell, trip to Montserrat, Montjuic, drive to look at other sites.
    View All 245 City Tour Reviews
  • Flamenco Show
    Dancing was great, venue had its negatives...it is very close up, which is great, but very over crowded. My seat was to the side and there was much of the show i simply couldnt see because of the orientation and people in front of me.
    View All 28 Flamenco Show Reviews
  • Gothic Quarter Walking Tour
    Free walking tour - you pay the guide what you think it was worth. It was excellent...thorough, interesting, informative, well organized. Just be prepared for lots of walking!
    View All 23 Gothic Quarter Walking Tour Reviews
  • City Tour
    Booked half-day tour of Nice with ShoreExcursioneer. We were very rushed because of rough seas delaying disembarkation. That said, this was really just a driving tour; we only got out one time for just a couple of minutes to quickly see a church and one time for just a few minutes to visit a market. Not enough time to do much, and not the guide's fault. But the tour itself was a bit uninspiring.
    View All 26 City Tour Reviews
  • Florence Walking Tour
    We set up a tour group through ItalyTours.eu, quickly filled with 8 people making the per-person cost manageable. Our guide, Celia, was superb. We saw Pitti Palace, Ponte Vecchio, the main cathedral, Uffuzi Gallery, Accademia (with skip the line entry to see David), and lots more. Tour was several hours, but then we had lunch and time to explore on our own as well.
    View All 121 Florence Walking Tour Reviews
  • Pompeii Walking Tour
    Pompeii in the morning, Amalfi coast driving tour with stop in Positano afterwards. We set up the tour and it quickly filled to 8 people, so it was only 80 EU per person. Pompeii was excellent - great info. Traffic created issues with Amalfi drive, so our time in town was very limited and we completely skipped Ravena. People in the back seat got a bit tossed around and couldnt see as well, but I was in front and thought it was awesome.
    View All 449 Pompeii Walking Tour Reviews
  • Private Tour
    Unbelievable...took bus to Rome and met Andrea from Withlocals. Absolutely fantastic experience in Rome, visiting a few lesser known sites. We didnt want to fight crowds for a glimpse of the Coliseum and Vatican when those sites deserve much more time than available in a 6 hour shore visit. Withlocals was a private walking tour with just two of us and the guide, cost less than 90EU for two people. Best tour of the trip.
    View All 134 Private Tour Reviews