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Chosen for itinerary and was intrigued to try out a small ship. Itineray was great but ship was a disappointment. Suite was nothing more than two standard rooms that adjoined, with the bed taken out of one and a couch and two chairs substituted. That did give us two bathrooms, which was important, since the bathrooms are tiny. the sleeping cabin was small with only about a foot or son between the end of the bed and the dresser. I have had suites on many larger 5 star ships that put this "premiere suite" to shame. The food was also terrible. Buffet breakfast and lunch was basically the same for 8 days. Being a French ship, I expected that at least pasties and deserts would be of high quality but even the croissants were dry, heavy. The best croissants I had on the trip was from a Japanese hotel (Shangri-la)m in Tokyo. Dinners were average at best and poor at worst. Beef steak lacked flavor. Fish was always overcooked and dry. There was no imagination with plating or menu selection. Only 3 entrees offered per night with an option for a steak, hamburger, etc all there time. Worst food we have ever had on a cruise ship. Staff was indifferent at best. Smiles were at the ready but real caring service was lacking. Waiters would walk by at breakfast with a coffee pot and never asked if you wanted more. We always had to flag someone down. Reception desk personnel sometimes acted like you were bothering them if you stopped and asked for something. Admittedly this is a small ship and you should not expect the comforts and activities of larger cruise lines. But the ship never felt comfortable and there are few places to go on board that offer a relaxing atmosphere. We are not mega ship cruisers but are more in the 750-1000 passenger ship category. Our experience on L'Austral convinced us to avoid small ships in the future and particularly Ponant Cruise line, which I feel was a poor representative of the small ship segment of the market.

Indifferent staff, poor food, small staterooms add up to poor value for money.

L'Austral Cruise Review by bobb300

10 people found this helpful
Trip Details
  • Sail Date: April 2017
  • Destination: Asia
Chosen for itinerary and was intrigued to try out a small ship. Itineray was great but ship was a disappointment. Suite was nothing more than two standard rooms that adjoined, with the bed taken out of one and a couch and two chairs substituted. That did give us two bathrooms, which was important, since the bathrooms are tiny. the sleeping cabin was small with only about a foot or son between the end of the bed and the dresser. I have had suites on many larger 5 star ships that put this "premiere suite" to shame.

The food was also terrible. Buffet breakfast and lunch was basically the same for 8 days. Being a French ship, I expected that at least pasties and deserts would be of high quality but even the croissants were dry, heavy. The best croissants I had on the trip was from a Japanese hotel (Shangri-la)m in Tokyo. Dinners were average at best and poor at worst. Beef steak lacked flavor. Fish was always overcooked and dry. There was no imagination with plating or menu selection. Only 3 entrees offered per night with an option for a steak, hamburger, etc all there time. Worst food we have ever had on a cruise ship.

Staff was indifferent at best. Smiles were at the ready but real caring service was lacking. Waiters would walk by at breakfast with a coffee pot and never asked if you wanted more. We always had to flag someone down. Reception desk personnel sometimes acted like you were bothering them if you stopped and asked for something.

Admittedly this is a small ship and you should not expect the comforts and activities of larger cruise lines. But the ship never felt comfortable and there are few places to go on board that offer a relaxing atmosphere. We are not mega ship cruisers but are more in the 750-1000 passenger ship category. Our experience on L'Austral convinced us to avoid small ships in the future and particularly Ponant Cruise line, which I feel was a poor representative of the small ship segment of the market.
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Cabin Review

Cabin
Small cabin. Thankfully, "premiere suite" category gave us two rooms otherwise we would have felt confined. Never had a "suite" on a ship poorly designed. Suites are not really suites, just adjoining rooms that have been modified. The cabins are so small that even the living room portion of our suite was cramped with two chairs crammed up against a sofa.