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What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a security guard who unlocked the door and we carted our luggage to the ships reception area. The ship had been notified every 10 minutes regarding our late arrival but offered zero assistance. Once on the ship, our luggage was transported to our stateroom. We never were shown the usual emergency procedures which I believe is law. All food was frozen- this includes orange juice, to fresh fruit and meats. Fish was frozen. Had 3 meals in the Compass Rose (main dining room) for breakfast, lunch, and dinner- total unorganization. Never made it to the Asian restaurant after hearing negative comments regarding the food. Had dinner in the French restaurant- just OK. Prime 7 (steak restaurant) was good as was the cafeteria which at night became the Italian restaurant. The staff was very friendly but again, needed proper training which lacked. The “free” excursions were a total waste. After signing up for the cruise with a 6 week timeframe, there were few excursions available. This is not shared until after one books the cruise. The Ports were a waste- never saw the cities since the docking locations were in industrial areas, or man made ports created by the ship line. In a 10 day cruise, there were 3 movies shown (also available in your stateroom,) a singer brought onboard, 4 stage productions using the singers and dancers. For a 6 star ship, the entertainment was nothing special. Considering all of the negatives that we experienced, we went to the General Manager Michael to share our experiences. His retort to me was “What would you like me to do for you?” This clown would have been better off as a comedy act than a General Manager of a ship! All in all, Regent should become a Carnival ship instead of what is called a 6 star ship. Carnival owns them- STAY AWAY!

HORRIBLE HORRIBLE AND MORE HORRIBLE

Seven Seas Explorer Cruise Review by phxbear1

134 people found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Caribbean
  • Cabin Type: Deluxe Veranda Suite
What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a security guard who unlocked the door and we carted our luggage to the ships reception area. The ship had been notified every 10 minutes regarding our late arrival but offered zero assistance.

Once on the ship, our luggage was transported to our stateroom. We never were shown the usual emergency procedures which I believe is law.

All food was frozen- this includes orange juice, to fresh fruit and meats. Fish was frozen. Had 3 meals in the Compass Rose (main dining room) for breakfast, lunch, and dinner- total unorganization. Never made it to the Asian restaurant after hearing negative comments regarding the food. Had dinner in the French restaurant- just OK. Prime 7 (steak restaurant) was good as was the cafeteria which at night became the Italian restaurant. The staff was very friendly but again, needed proper training which lacked.

The “free” excursions were a total waste. After signing up for the cruise with a 6 week timeframe, there were few excursions available. This is not shared until after one books the cruise.

The Ports were a waste- never saw the cities since the docking locations were in industrial areas, or man made ports created by the ship line.

In a 10 day cruise, there were 3 movies shown (also available in your stateroom,) a singer brought onboard, 4 stage productions using the singers and dancers. For a 6 star ship, the entertainment was nothing special.

Considering all of the negatives that we experienced, we went to the General Manager Michael to share our experiences. His retort to me was “What would you like me to do for you?” This clown would have been better off as a comedy act than a General Manager of a ship! All in all, Regent should become a Carnival ship instead of what is called a 6 star ship. Carnival owns them- STAY AWAY!
phxbear1’s Full Rating Summary
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Cabin Review

Deluxe Veranda Suite
Cabin G1 780
Nice cabin- roomy, walk in closet, nice bathroom
Deck 6 Suite Cabins